Integration Service Engineer

hace 2 semanas


Panamá, Panamá, Panamá Millicom A tiempo completo
Support knowledge error data base

  • Support and maintain service portafolio

Key Interfaces:

  • Works with internal peers to ensure alignment on integration project plans and ensure disruption free releases. Works with NOC, and other support areas to cover incidents or other escalations. Works with external suppliers to ensure disruption free releases and agreed support.

Qualifications:

  • ITIL certifications
  • Experience with Scrum, Kanban, SAFe or other agile frameworks understanding fit for purpose. Production support across virtualized and/or containerised environments particularly those employing Kubernetes for workload management. knowledge in service management governance Processes. Continuous improvement implementation. Have a strong risk management knowledge. Have a strong background in the setup, use, and optimisation of a variety of observability tools including Splunk, DataDog, AppDynamics, and Cloudwatch. Understand the concepts of quantifying failure and availability in a prescriptive manner using SLOs, SLIs, and Error Budgets.

Experience:

  • Experience and practical implementation experience of ITIL processes. Worked with SRE or DevOps teams in a mission critical environment. Worked with CICD, InfrastructureasCode management and governance. Experience with Scrum, Kanban, SAFe or other agile frameworks understanding fit for purpose. Handson experience with tools such as JIRA, Confluence, Trello, Asana, Airtable, Notion etc.; JIRA/Confluence Administration skills are a plus. Ability to work in a multicultural environment interact with employees worldwide.

Core Competencies:

  • Develop dashboards for tracking, measuring and reporting metrics such as team value delivery, customer satisfaction, team happiness, effectiveness of agile adoption, and team maturity. Worked with SRE or DevOps teams in a mission critical environment. Worked with CICD, InfrastructureasCode management and governance.

We are a leading multinational company of mobile services, internet and cable television that is present in Latin America and we are the leading telecommunications company in Panama.


In Latin America, Tigo has been recognized for several years in the "Great Place to Work" ranking as an excellent company to work for.

Our people are our most precious asset. Tigo Panama directly employs more than 2,500 people nationwide and offers internal growth opportunities to its staff.

We have a firm purpose that moves us and unites all of us who work in the company:
"To build the largest digital network to connect Panamanians by developing the communities we serve and improving their quality of life." Sangre Tigo runs through our veins, we are proud of our company and its history, we are innovative, we are passionate, we live to improve our communities and our clients are at the center of everything we do.

We invite you to be part of our Tigo family
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