Dsr (Dedicated Service) Manager

hace 2 semanas

Panamá, Panamá, Panamá Medline Panamá A tiempo completo
StartFragmentJob Description Manage a team responsible for providing dedicated customer service support to both customers and international sales representatives. Provide analysis of business and sales results to support international markets.

Responsibilities:

Review International financials and identify figures which are not expected / aligned with management.
Design and implement improved procedures or policies.
Review processes to maximize efficiencies in the daily operation of the contact center.
Address with finance to determine what occurred and how to properly address. Offer solutions for detrimental sales or cost trends.
Present findings and recommendations to sales management to solve problems and issues related to sales opportunities.
Conduct sales forecasts, analytics, productivity, CRM maintenance and other sales support functions.
Identify and execute new ways to market Medline in the global markets through medical conferences, advertisements, etc.
Manage the set-up of international tenders. This includes creating workflows, analyzing current processes, and identifying ways to improve efficiency.
Manage a team responsible for providing dedicated customer service support to both customers and international sales representatives.
Ensure customers are retained, satisfied, and that their needs are fulfilled from a customer service perspective.
Develop and communicate weekly and month end reports. Communicate results and provide feedback to team.

Management responsibilities include:

  • Typically oversees professional employees/teams OR typically manages nonprofessional employees through Supervisors in manufacturing, distribution, or office environments

Qualifications:

Bachelor ́s Degree (Administration, Engineering, logistics or similar) as a minimum
Work Experience at least 4 years of customer service experience in multinational companies preferred in health sector.
Experience directly managing people including hiring, developing, motivating, and directing people as they work.
Experience identifying operational issues, recommending, and implementing strategies to resolve problems.
Experience influencing and motivating others to drive results in a multi-location and matrixed environment
Advanced level knowledge of SAP.
Experience logistics and trade compliance.
Advanced English level. and Preferably Portuguese

EndFragment

Medline is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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