Contact Center Planner

hace 4 días

Panama Philips A tiempo completo

Job TitleContact Center PlannerJob DescriptionIn this role, you have the opportunity toOwn the coordination of services to secure the proper operation of medical devices. The Planner is accountable of coordinating all the items required to deliver an on-site servicing: Customer’s availability, Engineer’s agenda, Engineer’s travel plan and spare parts supply chain.You are responsible forManage the Engineer agenda to deliver services to Philips customersSchedule the programmed services (Preventive Maintenance, Field Change Orders, New Systems Installation and Knowledge Applications) according to the Customer Service Contracts and New ProjectsCoordinate corrective maintenance between Customers and Field Service Engineers, considering the Training Compliance, Travel Time and Supply Chain timeframesNew installations of brand new equipment for Hospitals.Make long and short-term decisions to deliver service whilst balancing conflicting demands in the area of business obligations and customer demandCreate a resourcing plan and service order fulfillment schedule to deliver on commitments and have an optimized resource allocation across service engineers and service parts.Receive, monitor, develop and dispatch service orders for service engineers and resourcesAct as the single person of contact for exception and escalation of service orders for customers, consumers and service engineers (internal / external) in a professional matter (analysis, registration, communication and timely escalation)Create, communicate and confirm customer maintenance plan(s) for preventive maintenance aligned with contract and maintenance requirementsForecast, plan, analyze and monitor service execution for workforce utilization and preventive maintenanceYou are a part ofThe Center of Excellence team located in the Panama City, Panama responsible of the Latam operation.To succeed in this role, you should have the following skills and experienceIntermediate English (written and spoken) (preferable)Excel - intermediate
- requiredSalesforce (preferable)Strong communication, problem solving and negotiation skillsPrevious experience in Customer ServiceIn return, we offer youWe welcome you to a challenging, innovative environment with great opportunities for you to build a rewarding career pathA career with a world-class brand committed to improving people’s lives through innovationStrong leadership and mentorship from a group of professionalsWhy should you join Philips?Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

Learn more by watching this video.To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

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