Customer Service Rep Ii

hace 2 semanas


Panama Caterpillar A tiempo completo

**Career Area**:Finance**:
**Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**About Cat Financial**

**PRINCIPAL DUTIES AND RESPONSIBILITIES**:

- Manage accounts from 1 to 90 days Past Due.
- Record all customer contact efforts into Salesforce.
- Meet collection goals based on percentage of portfolio resolved.
- Reconciles customer accounts.
- May explain invoicing issues to customers and independently resolve billing questions.
- Calculates contract buyouts and resolves other customer service issues as assigned.
- Reports on the past due results and recommends additions, deletions, and modifications to the Potential Credit Loss Report.
- May conduct regional customer visits to collect delinquent contracts.
- Conducts equipment repossessions. Prepares files on repossessed accounts for transfer to repossession specialists and requests for legal assistance.
- Prepare and send monthly dashboards to Cat Dealers to inform them of Past Due customers in their territory and request support.
- Participates in accomplishment of continuous improvement objectives for the department.
- Participates in the identification of problem areas and development of resolutions to address them.
- Assumes additional and more advanced duties, as assigned, when experience and staffing conditions dictate.

**JOB REQUIREMENTS**:
**SKILLS, ABILITIES AND KNOWLEDGE**:

- 4-year university degree or equivalent diploma and a minimum of 2 years exempt experience in credit, customer services, collections, marketing, financial statement analysis or a related discipline is recommended.
- Knowledge of financing and leasing products of the subsidiary.
- Demonstrated knowledge of customer services concepts and techniques.
- Demonstrated knowledge of and the ability to perform math computation skills.
- Demonstrated ability to analyze customer credit summaries and past due accounts.
- Demonstrated knowledge of and the ability to calculate amortization schedules.
- Demonstrated ability to develop and maintain good working relationships with customers and dealer personnel.
- Ability to relate to all levels of employees and be a team player who motivates other team members

**All qualified individuals - Including minorities, females, and individuals with disabilities - are encouraged to apply.**

LI

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Submit your information to our Talent Network here.


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