Customer Service
hace 7 meses
**Calling all innovators - find your future at Fiserv.**We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.**Job Title**Customer Service - Sr Associate**OBJETIVO DEL ROL**Analista de productos que será responsable de brindar soporte al cliente a través de una investigación y un análisis efectivos, respondiendo consultas de comerciantes y adquiriendo bancos para respaldar los servicios de procesamiento de tarjetas en múltiples monedas.**RESPONSABILIDADES**:
- Resolver las consultas técnicas de los clientes recibidas a través de múltiples canales, ya sea a través de un análisis en profundidad o en conjunto con los equipos internos. Tomar posesión del análisis de consultas, investigando y resolviendo consultas a un nível de resolución aceptable para los níveles de servicio acordados. Análisis de datos estadísticos y de producción para identificar patrones y hacer sugerencias a Team Lead y Manager para mejorar la gestión comercial de First Data y Client. Desarrollar nuevos procesos SQL para mejorar los requisitos de extracción de datos. Gestión de consultas escaladas que pueden impedir que First Data alcance los níveles de servicio acordados, incluida la gestión de problemas críticos del cliente. Asegúrese de que la empresa se mantenga informada sobre los problemas de las aplicaciones. Interacción con otros miembros del equipo y la gerencia para mejorar la eficiencia y eficacia de la unidad. Trabajar continuamente con el líder del equipo y por su cuenta para diseñar y crear informes de datos y herramientas de informes.**Requisitos**: Un mínimo de 2 años de experiência trabajando en un rol analítico o de gestión de incidentes. Experiência previa trabajando en una función de solución de problemas. Excelentes habilidades de comunicación. Usuario experimentado de SQL. Conocimiento de JIRA. Experiência previa en tarjetas de crédito/pagos/industria de adquisición de comerciantes preferible pero no esencial. Experiência en Excel/VBA. Experiência previa de trabajo en un entorno centrado en el cliente.Thank you for considering employment with Fiserv.
**Please**: - Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).**What you should know about us**: Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to excellence and purposeful innovation.**Our commitment to Diversity and Inclusion**:Warning about fake job posts**: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.
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Customer Service
hace 2 meses
Panamá, Provincia de Panamá, Panamá Enterprises 0206 Panama, S.A. A tiempo completo**Job Title**: Customer Service Representative - Female **Working Hours**: Monday to Thursday **Job Requirements**: - 6 months to 1 year of customer service experience - Fluent in both English and Spanish - Proficient in navigating Apple product systems - Ability to build and maintain strong customer relationships **Responsibilities**: As a Customer...
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Customer Service
hace 4 meses
Panamá, Provincia de Panamá, Panamá Global Resort Options A tiempo completo**Job Title**: Customer Service Representative **Working Hours**: Monday to Friday 9:00 am - 5:00 pm **Job Requirements**: - 6 months to 1 year of customer service experience - Fluent in both English and Spanish - Proficient in navigating Apple product systems - Ability to build and maintain strong customer relationships **Responsibilities**: As a Customer...
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Customer Service Representative
hace 2 meses
Panamá, Panamá Enterprises 0206 Panama, S.A. A tiempo completo**Job Title**: Customer Service Representative **Working Hours**: Monday to Thursday **Job Requirements**: - 6 months to 1 year of customer service experience - Fluent in both English and Spanish - Proficient in navigating Apple product systems - Ability to build and maintain strong customer relationships **Responsibilities**: As a Customer Service...
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Customer Service Manager
hace 8 meses
Panamá, Panamá Live And Invest Overseas A tiempo completoA rapidly-growing online publishing company located in the El Cangrejo Panama City is looking for an English-speaking individual for the full-time position as Customer Service Manager. Live and Invest Overseas helps our customers realize their hopes and dreams to relocate and/or diversify their portfolios by investing in opportunities overseas by educating...
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Customer Service Ambassador
hace 2 semanas
Panamá, Panamá, Panamá ENTERPRISES 0206 PANAMA, S.A. A tiempo completoEnterprise Career OpportunityWe are seeking a Customer Service Ambassador to join our team at ENTERPRISES 0206 PANAMA, S.A. This role involves providing exceptional service to our valued customers, utilizing your language skills to assist English and Spanish-speaking clientele, navigating Apple product systems to address customer inquiries effectively, and...
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Customer Service Representative
hace 1 mes
Panamá, Panamá, Panamá iQor A tiempo completoJob Summary: We are searching for a polite, professional Customer Service Representative to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Representative may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer...
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Customer Service Representative
hace 1 mes
Panamá, Panamá Survitec Group Limited A tiempo completo**Vacancy Title**: Customer Service Representative** **Vacancy Location**: Panama** **Engagement Type**:Full-Time, Permanent** **Your Company** Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival...
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Customer Service Agents Arka
hace 3 semanas
Panamá, Provincia de Panamá, Panamá Inhaus A tiempo completoDynamism, innovation, and a customer-focused approach—do you want to be part of Arka? Arka is a fintech start-up transforming investment experiences through the management of diversified funds tailored to risk levels with accessible options. The company is seeking dynamic and proactive individuals to join its customer service team. If you are an...
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Bilingual Customer Service Representative
hace 2 semanas
Panamá, Panamá Omnie A tiempo completoOur client is seeking a highly motivated and experienced Bilingual Technical Support Customer Service Representative to join our team. In this role, you will be responsible for providing top-notch technical support to our customers, ensuring their inquiries and issues are resolved efficiently and effectively. You will act as the primary point of contact for...
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Customer Service Manager
hace 8 meses
Panamá, Panamá Live And Invest Overseas A tiempo completoA rapidly-growing online publishing company located in the El Cangrejo neighborhood of Panama City is looking for a English-speaking individual for the full-time position of Customer Service Manager. Want to help people realize their dreams of living in Panama and other places abroad?
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Customer Service Representative
hace 1 mes
Panamá, Panamá, Panamá ENTERPRISES 0206 PANAMA, S.A. A tiempo completoJob Title: Customer Service Representative - Multilingual ExpertAbout Us: At ENTERPRISES 0206 PANAMA, S.A., we strive to deliver exceptional service to our valued customers. Our team is passionate about providing a positive and collaborative work environment that fosters growth and excellence.Salary: We offer a competitive salary, commensurate with...
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Onsite Customer Service Representative
hace 7 meses
Panamá, Panamá First Enroll, S.A. A tiempo completoWe are looking for a full-time English speaking Customer Service Representative to support the customer service function of our portfolio of insurance clients. Given our investments in technology and systems, strong computer skills are required for this role. Experience in the insurance industry is a plus, but not required.
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Customer Service Representative Opportunity
hace 1 mes
CIUDAD DE PANAMÁ , AQUILINO DE LA GUARDIA, Panamá GLOBAL RESORT OPTIONS A tiempo completoGlobal Resort Options is revolutionizing the timeshare industry with a groundbreaking approach to marketing and advertising vacation ownership. Our innovative platform connects owners directly with executive travelers, offering a cost-effective way to generate exposure without commissions or percentages taken out of rental income.About UsWe are a dynamic...
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Customer Service Manager
hace 8 meses
Panamá, Panamá Live And Invest Overseas A tiempo completoA rapidly growing online publishing company located in the El Cangrejo neighborhood of Panama City is looking for an English-speaking individual for the full-time position of Customer Service Manager.Want to help people realize their dreams of living in Panama and other places abroad?We're looking for a Customer Service Manager to join our team. This...
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Customer Service Ambassador for Apple Products
hace 4 semanas
Panamá, Panamá, Panamá ENTERPRISES 0206 PANAMA, S.A. A tiempo completoWe are seeking a Customer Service Ambassador for our Enterprises 0206 Panama, S.A. team to provide exceptional service to our valued customers. This role requires fluency in both English and Spanish, as well as proficiency in navigating Apple product systems.About the RoleAs a Customer Service Representative, you will be responsible for providing top-notch...
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Customer Service Lead/office Admin
hace 3 semanas
Panamá, Panamá Sagan A tiempo completo**Job Title**: Customer Service Lead/Office Admin Location: Remote (MST Time zone) Salary Range: up to 1500 USD Work Schedule: Monday - Friday, 8:00 AM to 5:00 PM (MST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of...
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Logistics Customer Service Bilingue
hace 7 meses
Panamá, Panamá Davis Human Management A tiempo completoSolicitamos Agente de servicio al cliente logstico, con experiência comprobada en agencias de cargas o navieras.Algunas FuncionesSolicitar reservas de embarques de exportacin a navieras.Notificar al cliente y vendedor sobre el status de la carga.Realizar reportes de embarquesIndispensable el manejo del idioma ingles y espaolBolsa de trabajo Panam ofrecemos...
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Aih Panama Customer Service Account Specialist
hace 3 meses
Panamá, Provincia de Panamá, Panamá Ace Hardware International Holdings, Ltd A tiempo completoThe Job The Customer Service Account Specialist is responsible for acting as a liaison between international retailers and vendors, to ensure purchase orders are processed and the products are shipped in a timely manner while providing outstanding customer service to the retailers. Activities related to customer service. Leverages various systems and...
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Ecommerce Customer Service and Sales Support
hace 4 meses
Panamá, Provincia de Panamá, Panamá Rad Hires A tiempo completo**Ecommerce Customer Service and Sales Support - LATAM**: Our client is a dynamic and fast-growing company specializing in multiple e-commerce brands. Their mission is to provide exceptional order fulfillment for their customers. **Responsibilities**: - Provide excellent customer service to customers - Resolve customer inquiries and complaints - Answer...
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Customer Service Representative with Management
hace 3 semanas
Panamá, Provincia de Panamá, Panamá DeluxeMaid A tiempo completoWe are a small, fully remote team serving household customers in the US with high end cleaning services. We are rapidly expanding and looking for reliable, positive, and ambitious people to be part of our team. This is a fully remote, full time, work from home role. As a Customer Service Representative, you will be trained in each area of the business and...