Customer Service

hace 7 meses


Panamá, Panamá Fiserv, Inc. A tiempo completo

**Calling all innovators - find your future at Fiserv.**We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.**Job Title**Customer Service - Sr Associate**OBJETIVO DEL ROL**Analista de productos que será responsable de brindar soporte al cliente a través de una investigación y un análisis efectivos, respondiendo consultas de comerciantes y adquiriendo bancos para respaldar los servicios de procesamiento de tarjetas en múltiples monedas.**RESPONSABILIDADES**:

- Resolver las consultas técnicas de los clientes recibidas a través de múltiples canales, ya sea a través de un análisis en profundidad o en conjunto con los equipos internos. Tomar posesión del análisis de consultas, investigando y resolviendo consultas a un nível de resolución aceptable para los níveles de servicio acordados. Análisis de datos estadísticos y de producción para identificar patrones y hacer sugerencias a Team Lead y Manager para mejorar la gestión comercial de First Data y Client. Desarrollar nuevos procesos SQL para mejorar los requisitos de extracción de datos. Gestión de consultas escaladas que pueden impedir que First Data alcance los níveles de servicio acordados, incluida la gestión de problemas críticos del cliente. Asegúrese de que la empresa se mantenga informada sobre los problemas de las aplicaciones. Interacción con otros miembros del equipo y la gerencia para mejorar la eficiencia y eficacia de la unidad. Trabajar continuamente con el líder del equipo y por su cuenta para diseñar y crear informes de datos y herramientas de informes.**Requisitos**: Un mínimo de 2 años de experiência trabajando en un rol analítico o de gestión de incidentes. Experiência previa trabajando en una función de solución de problemas. Excelentes habilidades de comunicación. Usuario experimentado de SQL. Conocimiento de JIRA. Experiência previa en tarjetas de crédito/pagos/industria de adquisición de comerciantes preferible pero no esencial. Experiência en Excel/VBA. Experiência previa de trabajo en un entorno centrado en el cliente.Thank you for considering employment with Fiserv.

**Please**: - Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).**What you should know about us**: Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to excellence and purposeful innovation.**Our commitment to Diversity and Inclusion**:Warning about fake job posts**: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.


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