Critical Escalation and Rca Support Manager
hace 2 semanas
About the company
IWG is the global operator of leading workspace providers. Our companies help more than 2.5 million people and their businesses to work more productively. We do so by providing a choice of professional, inspiring and collaborative workspaces, communities and services.
Digitalization and new technologies are transforming the world of work. People want the personal productivity benefits of living and working how and where they want. Businesses want the financial and strategic benefits. Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. They want choice.
Through our companies we provide that choice, and serve the whole world of work: Regus, Spaces, No18, HQ and Signature. We create personal, financial and strategic value for businesses of every size. From some of the most exciting companies and well-known organizations on the planet, to individuals and the next generation of industry leaders. All of them harness the power of flexible working to increase their productivity, efficiency, agility and market proximity.
Join us at.
**Responsibilities**:
The Critical Escalation & RCA support manager is responsible for end-to-end management of all IT Major Incidents and the RCA process.
You will leverage technology to issue all communications and providing key stakeholder management.
Lead, drive, facilitate and chair all investigation activities, meetings and conference calls.
Form collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed.
Matrix management of people, processes and resources including third parties to move forward to resolution.
Accountable for resolving the outage via workaround or permanent fix.
Ensuring all administration and reports are maintained and up-to-date.
Supporting and nurturing process improvements and knowledge base improvements.
Continually maintaining and developing tools and resources to manage major incidents effectively.
Provide periodic major incident metrics reports.
Provide L1/L2 support and escalation point for our call centres.
**Qualifications/Experience**:
Experience in major incident & RCA management.
Ability to handle and perform in stressful situations.
Skilled in driving the resolution of complex problems with information technology software and hardware.
Degree in computer sciences or equivalent and/or relevant voice certifications is a must
You have a good understanding of cloud computing technologies, business drivers, emerging technologies & trends and the impact they have.
Excellent analytical, communication, negotiation, influencing skills that allow you to communicate effectively to stake holders at all levels including Executive Directors
Extensive experience in MS systems
Solid understanding of information processing fundamentals and best practices
Experience in people management and supporting the development of others
Strong organisational and problem-solving skills
Dynamic, clear and flexible out of the box thinker
Fluency in English
-
Customer Support and Relationship Manager
hace 7 días
Panamá, Panamá, Panamá EMHR A tiempo completoAbout EMHR: As a leading organization, we strive to deliver exceptional service to our clients. We are seeking an experienced CUSTOMER SUPPORT AND RELATIONSHIP MANAGER who can effectively communicate with customers and provide tailored solutions to their needs.
-
Sales Vendor Support
hace 2 días
Panamá, Panamá Scoutlogic Background Screening A tiempo completo**Company Summary** **Position Summary** The Vendor Support position is an extremely important role within our MSP team. The Vendor Support role will be responsible for vendor interaction, ensuring the proper channels of communication are followed in a prompt manner, and resolved effectively and efficiently. The Vendor Support position will be responsible...
-
Customer Support Quality Assurance Manager
hace 10 horas
Panamá, Panamá Brainrocket A tiempo completoLacias is an actively growing international company based in Panama. We provide comprehensive solutions for market research and business support. With a commitment to help businesses thrive in today s rapidly evolving market, Lacias offers a broad spectrum of services tailored to meet any specific business needs. Due to the growing demand within our...
-
IT Support Project Manager
hace 5 días
Panamá, Panamá, Panamá Aecom A tiempo completo**About Us**AECOM is a world-renowned infrastructure consulting firm, delivering expert services throughout the project lifecycle. Our team of professionals provides unparalleled technical and digital expertise to solve complex challenges.Job OverviewWe are seeking an IT Support Project Manager to join our team in Panama City, Panama. This role involves...
-
Process and Support Associate
hace 4 semanas
Panamá, Panamá BestAccessDoors A tiempo completo**Process & Support Associate** **Responsibilities**: **SOP and Workflow Development**: - Create, maintain, and update department-specific SOPs and workflows. - Collaborate with team members to identify process improvement opportunities and implement effective solutions. - Ensure SOPs and workflows are accurate, up-to-date, clear, concise, and easily...
-
Marketing Manager
hace 2 semanas
Panamá, Panamá Moffatt And Nichol A tiempo completoMoffatt & Nichol specializes in large complex waterfront infrastructure projects and is recognized as one of the worldwide leaders in this field. We are actively looking for a Marketing Manager to join our Corporate Marketing team and be based out in our Latin America Region. The Marketing Manager will work with the Director of Marketing to create a...
-
Emergency Response and Support Professional
hace 5 días
Panamá, Panamá, Panamá Ef Education First A tiempo completoKey Responsibilities:Crisis Management: Manage customer communication and decisions during serious incidents, including medical issues, law enforcement situations, and large-scale emergencies.Staff Training: Train seasonal staff to provide great support to our travelers in regular and urgent cases.Collaboration: Work with other leaders in our Travel and...
-
Medical Manager Immunology
hace 3 semanas
Panamá, Panamá Johnson And Johnson A tiempo completoAt Johnson & Johnson,we believe health is everything.Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the...
-
Regulatory Affairs Manager
hace 2 semanas
Panamá, Panamá Johnson And Johnson A tiempo completoAt Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130...
-
Office Manager
hace 2 semanas
Panamá, Provincia de Panamá, Panamá Sagan A tiempo completo**Job Title**: Office Manager Location: Remote (PST Time zone) Salary Range: up to 3500 USD Work Schedule: Monday - Friday, 7:00 AM to 5:00 PM (PST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. Discover...
-
Manager, Expansion and Operations
hace 2 semanas
Panamá, Provincia de Panamá, Panamá Foundation for the Global Compact A tiempo completo**POSTING TITLE**:Manager, Expansion and Operations - Latin America and the Caribbean **LOCATION**:Panama City (Regional Hub) *** The UN Global Compact is the world’s largest corporate sustainability initiative and a global movement of more than 18,000 businesses across 160 countries. We work to encourage and enable companies to adopt responsible...
-
Manager, Strategic Partnerships and Fundraising
hace 3 días
Panamá, Panamá World Scout Bureau A tiempo completo**Reports to**:Regional Director, Interamerica and Senior Manager, Strategic Partnerships and Fundraising*** **Duration**:1 year, with the possibility of extension*** **Location**:Panama City, Panama*** **Summary** The Manager, Strategic Partnerships and Fundraising is responsible for leading on all strategic partnerships and fundraising efforts for the...
-
Web and Digital Support Consultant
hace 2 semanas
Panamá, Panamá UNICEF A tiempo completo**Job no**: 577603 **Contract type**: Consultant **Duty Station**: Panama City **Level**: Consultancy **Location**: Panama **Categories**: Communication UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. Across 190...
-
Talent Attraction Specialist Role
hace 2 semanas
Panamá, Panamá Support Services Group Panama A tiempo completo**Talent Attraction Specialist Role **We're looking for a Talent Attraction Specialist, to support SSG's global Talent Acquisition team. This role will lead to new initiatives increasing our talent pipeline by adding additional recruitment channels and further developing our existing sourcing strategies. The position will partner with our local site...
-
Account Manager
hace 3 semanas
Panamá, Provincia de Panamá, Panamá Avantpage, Inc. A tiempo completo**About us** **Job Overview** The Account Manager ensures client needs are met by developing relationships with clients and fostering an environment for active communication. The Account Manager reports to the Head of Client Services. **Duties and Responsibilities** - Complete and deliver each assignment in a timely manner. - Ownership of the overall...
-
Back Office Support Specialist
hace 3 semanas
Panamá, Panamá Sagan A tiempo completo**Job Title**: Back Office Support Specialist Location: Remote (CST Time zone) Salary Range: up to 1800 USD Work Schedule: Monday - Friday, 8:00 AM to 5:00 PM (CST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international...
-
Support and Incident Coordinator, Digital Platform
hace 2 semanas
Panamá, Panamá Liberty Latin America (LLA) A tiempo completoWhat You´ll Do Communicates and actively manages any OPEN incidents - ensures timely resolution of operationally impacting incidents according to priority. Drive operational and platform improvement based on incident resolution and the need to improve supportability and reliability of the platform. Tracks and supports any technical and business issues that...
-
Talent Acquisition Manager
hace 2 semanas
Panamá, Panamá Grainger Businesses A tiempo completo**Work Location Type**: Hybrid As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to...
-
On Tour Support Manager
hace 5 días
Panamá, Panamá, Panamá Ef Education First A tiempo completoEmergency Response ManagerPanama City, PanamaJoin us at EF Tours, a division of EF Education First, as we revolutionize the educational travel industry and transform students into the next generation of global citizens.THE ROLE:As an Emergency Response Manager, you will work closely with the planning, implementation, and training of our crisis management and...
-
Technical Support Engineer
hace 4 días
Panamá, Panamá Chronos Consulting A tiempo completoOur client is a global provider of intelligent mobile Internet solutions that enable operators to improve quality, reduce network operational expenses and manage and monetize the mobile Internet. As part of the Global Support and Maintenance group, the Support Engineer will be Responsible for the technical support of the company’s products and solutions ...