Support and Incident Coordinator, Digital Platform

hace 3 días


Panamá, Panamá Liberty Latin America (LLA) A tiempo completo

What You´ll Do
Communicates and actively manages any OPEN incidents - ensures timely resolution of operationally impacting incidents according to priority.
Drive operational and platform improvement based on incident resolution and the need to improve supportability and reliability of the platform.
Tracks and supports any technical and business issues that prevent optimal functioning of the digital platforms.
Coordinates with other support organizations to manage escalated issues.
Coordinates with other support platforms and processes to track incidents and improve operational processes.
Manages Business as Usual (BAU) Platform escalations and requests for support - ensure issues and incidents are correctly handled.
Manage issues and requests coming from external and internal customers.
Mobilizes appropriate stakeholders and resources to get issues resolved.
Bridges Waterfall and Scrum methodologies as necessary - Drives Agile adoption and ways of working.
Coaches and Mentors team members and the wider audience on Agile Methodologies and principles.
With the Digital Operations and Platform Leads, the support coordinator lead acts as a guardian for support and incident management within the digital platform.
Will work across multiple Squads or across multiple lines of business



  • Panamá, Panamá Liberty Latin America (LLA) A tiempo completo

    What You´ll Do Resolve issues that are assigned, suing best practice, support from L2 and L3 partners and other sources. Drive operational and platform improvement based on incident resolution and the need to improve supportability and reliability of the platform. Implement and trigger common support activities. Manage scheduled activities as...

  • Support Coordinator

    hace 7 meses


    Panamá, Panamá The Excellence Collection A tiempo completo

    **Requisitos**: Inglés: 80% Experiência en ventas Actitud de servicioLicenciatura en administración, turismo o similar**Actividades a realizar**: The Excellence Collection cadena de resorts de lujo líder en el Caribe, selecciona a Groups and Weddings Support Coordinator para sus oficinas corporativas en Ciudad de Panamá.

  • Support Coordinator

    hace 7 meses


    Ubicación Ciudad De Panamá, Panamá, Panamá The Excellence Collection A tiempo completo

    Requisitos: Inglés: 80% Experiência en ventas Actitud de servicio Licenciatura en administración, turismo o similar Actividades a realizar: The Excellence Collection cadena de resorts de lujo líder en el Caribe, selecciona a Groups and Weddings Support Coordinator para sus oficinas corporativas en Ciudad de Panamá. CONDICIONES DEL EMPLEO Jornada...


  • Panamá, Panamá UNICEF A tiempo completo

    **Job no**: 577603 **Contract type**: Consultant **Duty Station**: Panama City **Level**: Consultancy **Location**: Panama **Categories**: Communication UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. Across 190...


  • Panamá, Panamá, Panamá EF Education First A tiempo completo

    Job Description:The Senior Salesforce Platform Administrator will oversee the administration, configuration, and maintenance of EF Education First's Salesforce platform. This role involves managing user access, security settings, and data management to ensure efficient operation.Key Responsibilities:User Management: Ensure appropriate access levels and...


  • Panamá, Provincia de Panamá, Panamá Platinum Care Services A tiempo completo

    Role Purpose The Digital Projects Coordinator will be responsible for increasing traffic across several websites and monetizing user databases for online platforms. This role involves both hands-on tasks, such as content creation and concept development, as well as coordination with internal departments and external providers (designers, web developers, and...


  • Panamá, Panamá, Panamá ESTÉE LAUDER Companies A tiempo completo

    About the RoleWe are seeking a highly skilled Sales and Service Coordinator to join our team. In this role, you will be responsible for providing exceptional customer service and support to our customers.Job OverviewThe Sales and Service Coordinator will collaborate with our sales team to provide high-touch customer experiences by assisting with promotional...


  • Panamá, Panamá Live And Invest Overseas A tiempo completo

    A rapidly-growing online publishing company located in the El Cangrejo area of Panama City is looking for a English-speaking individual for the full-time position of Events Coordinator Assistant. The Events Coordinator Assistant will manage all Events related tasks for the Live and Invest Overseas publishing house and Conferences, ensuring the availability...


  • Panamá, Panamá Adidas A tiempo completo

    Manager of Sales Platform & Trade Terms - Department: - Direct Reporting Line: Indirect/Second Reporting Line: - Sales Development LAM - Senior Manager Digital Wholesale Solutions & SOPS, LAMSubsidiary/Country: M Sales, Panama - Location: Panama - GSMS Grade: MW - Number of Personnel Managed: O - Cost Center/Budget and/or Revenue Responsibility: N/A -...


  • Panamá, Panamá, Panamá UNICEF A tiempo completo

    Job DescriptionUNICEF is committed to saving children's lives, defending their rights, and helping them fulfill their potential. As a Digital Transformation Specialist, you will play a critical role in achieving this mission by leveraging innovative technology-enabled solutions.About the RoleYou will be part of the ICTD Division, working closely with the...

  • Platform Architect

    hace 7 meses


    Panamá, Panamá Millicom A tiempo completo

    Te gustara ayudarnos a seguir cumpliendo nuestro propsito de conectar a ms personas, mejorar sus vidas y desarrollar nuestras comunidades? Entonces Tigo es para ti.Creemos en la innovacin, somos agentes de cambio, nos adaptamos y movemos a nuestra clientela al centro de todo lo que hacemos.Crece y desarrllate con nuestro gran equipo de trabajo, donde juntos...

  • Support Analyst

    hace 7 días


    Panamá, Panamá Softwareone A tiempo completo

    Why SoftwareOne?Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser passionate about delivering special Customer Happiness and results. Our leaders empower and encourage their teams and provide a...


  • Panamá, Panamá, Panamá Sagan A tiempo completo

    Project Coordinator RoleWe are seeking a skilled Project Coordinator with strong organizational abilities to manage job fulfillment, focusing on efficiency, communication, and customer satisfaction.About the JobCoordinate and schedule repair teams, ensuring efficient dispatch.Serve as the main contact for customers, maintaining high service...


  • Panamá, Panamá Skechers Panama, Llc. A tiempo completo

    Para Skechers Panamá buscamos PROJECT AND MAINTEINANCE COORDINATOR. Deberá coordinar la construcción de Tiendas Propias de la marca en Panamá y Costa Rica. Realizar seguimiento del proceso de construcción. Identificar riesgos y generar plan de acción sobre éstos. Deberá relacionarse con los encargados de los respectivos malls. Estará encargado...


  • Panamá, Panamá UNICEF A tiempo completo

    **Job no**: 576367 **Contract type**: Temporary Appointment **Duty Station**: Panama City **Level**: P-5 **Location**: Panama **Categories**: Research, Planning, Monitoring and Evaluation UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through...

  • Sales Coordinator

    hace 9 meses


    Panamá, Panamá Hilton A tiempo completo

    Sales Coordinator A Sales Coordinator will fully support, from administrative, customer service, and sale lead development perspectives, the Sales team to develop future and repeat business. **What will I be doing?** As Sales Coordinator, you will fully support, from administrative, customer service, and sale lead development perspectives, the Sales team...


  • Panamá, Panamá, Panamá EF Education First A tiempo completo

    OverviewEF Education First is a world leader in international education, with a mission to open the world through education. We are seeking a highly skilled and empathetic Global Incident Response Team Member to join our Operations Emergency Support Team.

  • Project Coordinator

    hace 1 mes


    Panamá, Panamá Sagan A tiempo completo

    **Job Title**: Project Coordinator Location: Remote (EST Time Zone) Salary Range: Up to 2,250 USD Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM (EST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community connecting top executives, founders, and CEOs with global talent, focusing on regions like Latin America,...

  • Support Analyst

    hace 4 meses


    Panamá, Panamá Apm Terminals A tiempo completo

    **Job DescriptionWhat we offer**: Being part of a fast growing, dynamic and impactful team, you, as a Support Analyst will be entrusted with the unique opportunity to be providing and contributing to automation products & enabling services that meet the needs of the business and work well within the overall IoT & automation technology platform. You will have...


  • Panamá, Panamá C&W Networks A tiempo completo

    What's The Role? Reporting to the Digital Platform Lead and leading, organizing, driving, and delivering on Technical Initiatives across the LLA, N+4 role is at the heart of our Digital Delivery process. The Technical Delivery Lead will use their extensive digital and technical experience to drive, support, and track both delivery and implementation across...