IT Support Manager- Fexpro

hace 5 meses

Panama Fanatics, Inc. A tiempo completo

Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.

As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.The IT Support Manager is responsible for all daily operations support, management, and maintenance activities of all tech infrastructure within FexPro's offices and warehouse. This person is responsible for collaborating with vendors, managing projects, and has the ability to work in a fast-paced environment.
- Develop and implement best practices for configuration and automation processes in the context of both physical and virtual server computing environment-Maintains site inventory tracking and lifecycle management of all equipment-Maintain confidential data and information-Analyze problems; identify alternative solutions, project consequences of proposed actions-Infrequent travel to remote locationsQualifications-College degree preferred, plus 3-4+ years related work experience required-Excellent verbal and written communication skills -Fluent in Spanish and English -Proven experience managing IT project initiatives.Ability to plan, schedule, and execute system changes -Strong troubleshooting skills-Ability to stay calm in stressful situations-Ability to use discretion and confidentiality with access to sensitive data.Ability to lift computer equipment, including monitors and printers, which may weigh up to 50 lbs.Experience with troubleshooting Printers (both network and stand alones)-Experience with creation/management of Ghost images and other rapid deployment technologies is a plus-Experience managing virtual file, print, and terminal servers. -Experience managing client computing environments of mixed PC's, network printers, thin client, and mobile devices-Good analytical skills, attention to detail, consistent follow-through to assure problems are resolved and ability to respond to last minute requests-Responsible for all aspects of end-user PC provisioning including setup of hardware, software and peripherals-Experience with handheld scanners, label printers, and other ruggedized equipment a plus-Diagnoses and resolves end-user network, VPN, WI-FI and local-area network access problems-Assists in creating documentation for self-service end-user support knowledge baseHelps install local area network cabling systems and equipment such as network interface cards, and switches.Things We Care About-Your career growth, your ideas, your work-life balance, and your well-being.Diversity and Inclusion-Our Company -Providing outstanding Company OverviewFanatics is building a leading global digital sports platform to ignite and harness the passions of fans and maximize the presence and reach for hundreds of partners globally.

Optimizing these long-standing partnerships, a database of more than 80 million global consumers and a trusted, recognizable brand name, Fanatics is expanding beyond its position as a global leader for licensed sports merchandise to now becoming a next-gen digital sports platform, featuring an array of offerings for fans across the sports ecosystem.The Fanatics family of companies currently includes Fanatics Commerce, a vertically-integrated licensed merchandise business that has changed the way fans purchase their favorite team apparel, jerseys, headwear and hardgoods through a tech-infused approach to making and quickly distributing fan gear in today's 24/7 mobile-first economy; Candy Digital, a digital collectibles company that is partnering with prominent sports properties, including MLB and MLBPA, to build an official NFT ecosystem; Fanatics Coll

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