Associate Field Service Dispatcher

hace 3 semanas

Panamá, Panamá Diebold Nixdorf A tiempo completo

**Resumen del puesto**: Sirve como el principal punto de contacto para el personal de Operaciones de Campo y como enlace entre clientes, Operaciones de Campo y grupos comerciales internos. Coordina y monitorea las citas de los clientes para garantizar una experiência del cliente oportuna y excelente. Supervisa el estado técnico para gestionar los tiempos de llegada y la finalización de turnos. Monitorea los grupos de trabajo y los horarios, identificando franjas horarias sin cubrir, overbooking, ineficiencias, cancelaciones y otras situaciones, incluido el control efectivo de rutas, los arreglos de citas con clientes / proveedores, la gestión de piezas de repuesto, el análisis de calidad y la documentación del informe.

Envío de todo el trabajo asignado dentro del territorio asignado a técnicos de servicio de campo y terceros. Garantice los SLA y equilibre la carga de trabajo entre los recursos aplicables y considere, por ejemplo, las habilidades y la disponibilidad de piezas de repuesto de la manera más rentable y eficiente. Toma medidas para asignar o reasignar trabajo para cumplir con los compromisos del cliente.**Principales responsabilidades**: - Métodos, procesos y prácticas del despachador
- Con orientación, realiza tareas básicas de despacho, que incluyen: - Monitoreo del estado del técnico a través de herramientas de administración de recursos móviles
- Revisar grupos de trabajo y horarios para identificar franjas horarias no cubiertas, overbooking, cancelaciones y otras situaciones
- Gestión de la programación de trabajos, tiempos de llegada y finalizaciones de turnos
- Asignar o reasignar el trabajo para cumplir con los requisitos y compromisos cambiantes de los clientes
- Asegurar que las rutas de los técnicos sean operativamente eficientes y estén alineadas con las expectativas de la empresa y del cliente
- Supervisión del relleno de aperturas diarias en rutas programadas
- Preparar y/o actualizar calendarios basados en asignaciones y reasignaciones de trabajo
- Asiste a capacitación relacionada con el trabajo, incluida la capacitación inicial, la capacitación de actualización, el producto, el servicio, las actualizaciones de clientes y la capacitación cruzada
- Lee materiales de referencia / anuncios nuevos o actualizados relacionados con horarios técnicos, interrupciones, promociones, cambios de programación, ofertas especiales, políticas y otros negocios de la compañía**Cualificaciones necesarias**: - Experiência de al menos 1 año en el call center
- Carrera profesional en Administración o afines
- Manejo intermedio de MS Office (word, excel, outlook)
- Inglés básico
- Disponiblidad de horarioLI-SHC**Requisition Employer Description**: - Why should you join Diebold Nixdorf?_- Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability._- Diebold Nixdorf is an equal opportunity employer and we value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status._Areas of InterestField Service TechniciansExperience LevelAssociateCountryPanamaPrimary LocationCiudad de Panama, PanamaRemote - Work from HomeYes

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