Customer Service

hace 5 días

Panamá, Panamá Fiserv, Inc. A tiempo completo

**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Customer Service - Sr Associate
**OBJETIVO DEL ROL**
Analista de productos que será responsable de brindar soporte al cliente a través de una investigación y un análisis efectivos, respondiendo consultas de comerciantes y adquiriendo bancos para respaldar los servicios de procesamiento de tarjetas en múltiples monedas.
**RESPONSABILIDADES**
- Resolver las consultas técnicas de los clientes recibidas a través de múltiples canales, ya sea a través de un análisis en profundidad o en conjunto con los equipos internos.
- Tomar posesión del análisis de consultas, investigando y resolviendo consultas a un nível de resolución aceptable para los níveles de servicio acordados.
- Análisis de datos estadísticos y de producción para identificar patrones y hacer sugerencias a Team Lead y Manager para mejorar la gestión comercial de First Data y Client.
- Desarrollar nuevos procesos SQL para mejorar los requisitos de extracción de datos.
- Gestión de consultas escaladas que pueden impedir que First Data alcance los níveles de servicio acordados, incluida la gestión de problemas críticos del cliente.
- Asegúrese de que la empresa se mantenga informada sobre los problemas de las aplicaciones.
- Interacción con otros miembros del equipo y la gerencia para mejorar la eficiencia y eficacia de la unidad.
- Trabajar continuamente con el líder del equipo y por su cuenta para diseñar y crear informes de datos y herramientas de informes.

**Requisitos**:
Un mínimo de 2 años de experiência trabajando en un rol analítico o de gestión de incidentes.
- Experiência previa trabajando en una función de solución de problemas.
- Excelentes habilidades de comunicación.
- Usuario experimentado de SQL.
- Conocimiento de JIRA.
- Experiência previa en tarjetas de crédito/pagos/industria de adquisición de comerciantes preferible pero no esencial.
- Experiência en Excel/VBA.
- Experiência previa de trabajo en un entorno centrado en el cliente.

**Thank you for considering employment with Fiserv. Please**:

- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

**What you should know about us**:
Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to excellence and purposeful innovation.
**Our commitment to Diversity and Inclusion**:Warning about fake job posts**:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

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