Logistics and Customer Service Specialist

hace 3 días


Panama ECCO A tiempo completo

***At ECCO we believe true passion is essential to making great shoes. This role plays a key part in the journey of ECCO's brand development, support and continuous improvement within Latin America markets.**

*** The **Logistics & Customer Service Specialist **will guarantee the correct development of logistics and customer service processes for regional partners in all related activities from the coordination of product release (shoes, accessories, marketing material, samples) to be dispatched from factories to warehouses, creation of purchase orders, product entry, inventory management, sales orders creation, replenishment for the store and coordination of dispatch to wholesale customers, within the times established by the business and according to the market requirements. Ensure follow up and effective communication with different providers like 3PLs, forwarder companies, also with internal and external customers.**

*** Likewise, provide support in creation of sales orders and follow up for regional Distributors.**

**_As our Logistics & Customer Service Specialist your responsibilities will include:_**
- Creation in SAP of purchase orders, sales orders, costing of products.
- Product release from factories to warehouses, according on commercial and marketing requirements, considering product consolidation, while optimizing the freight expenditures and maximizing on time customer delivery targets.
- Follow up of shipment documentation (invoices, packing list, bill of lading, etc).
- Communicate to sales team the arrival of the product, in order to guarantee timely information on the availability of products for sale.
- Coordinate the distribution of the product to the store and wholesale customers, guaranteeing compliance with the times established for this process.
- Invoicing shipments to be delivered.
- Support regional partners to secure quality and efficiency in order intake and customer handling.
- Day to day interaction with Distribution Centers, 3PL and factories related to the order management process, release of product, logistics information, etc.
- Management of logistics supplier invoices.
- Guarantee compliance with SLAs established for different providers, such as forwarding companies and 3PLs in terms of inventory control, product entry, dispatches, storage conditions, requirements for product dispatch, among others.
- Ensure data integrity of all customer orders, maintaining data accuracy standards, cleaned up of J0's, and deadlines for completion are met.
- Monitor and provide order status to regional partners on a regular basis, giving visibility regarding delivery times and changes in orders due to quantity adjustments or changes in delivery dates.
- Respond in a timely and cordial manner to all customer requirements, always focused on finding solutions and ensuring quality of service.
- Generate reports, lead meetings, and projects related to the scope area.
- Master data maintenance related to product and customer data, such creation of new materials, new customers, prices, costing, customer data updates, etc.
- Follow up on sample orders and marketing materials requested by the Sales and Marketing area.
- Maintain and update Customer Service Operations Manual and Procedures.
- Manage and follow up on product quality claims with HQ.
- Perform all User Acceptance Testing (UAT) for system rollouts.
- Measure of KPI´s related to the area.
- Continuously seek opportunities to improve processes and create efficiencies across operations.

**_If you have..._**
- High school diploma.
- Associate’s degree in Logistics, Administration or related field.
- 3+ years of experience in logistics, import and export processes, customer service.
- Proficiency in Microsoft Office software (Word, Excel, PowerPoint, and Outlook).
- Understanding of retail environment, ideally from shoe segment (highly appreciated).
- High analytical and problem solving capacity.
- Ability to communicate clearly, concisely and professionally (both verbally and written) and at all levels of the organization.
- Ability to prioritize work and adjust priorities as needed.
- Strong organization and follow-up skills.
- Exhibits a service-mindset in all interactions with internal and external contacts.
- Experience with SAP preferred.
- Ability to read, write and speak English at a proficient level.
- Highly reliable in terms of attendance and punctuality.

**_...we want to hear from you_**
***
We offer a unique opportunity to be a key player in the development of the Latin American market for ECCO, to support the growth of the business strategy.

We offer a competitive hiring package that includes:

- Competitive base salary,
- Flexible working hours / Schedule
- Safe and pleasant work environment,
- Life & health insurance
- Cell phone
- Our brand product discounts
- Amongst others

**Do you feel Ready to be part of a global market leader?**

**Imagining yourself at ECCO?**

Click here to see our exciting opportunities



  • Panama Ecco A tiempo completo

    At ECCO we believe true passion is essential to making great shoes. This role plays a key part in the journey of ECCO's brand development, support and continuous improvement within Latin America markets. The Logistics & Customer Service Specialist will guarantee the correct development of logistics and customer service processes for regional partners in all...


  • Panama Dell Technologies A tiempo completo

    To keep up with constantly evolving technology, the team is fully trained whenever a product is upgraded or launched.Join us as a Customer Service Specialist on our Product Services team in Panama to do the best work of your career and make a profound social impact.What youll achieveAs a Customer Service Specialist, you will be the customers advocate,...

  • Dsr (Customer Service)

    hace 5 días


    Panama Medline Panamá A tiempo completo

    Role and Responsibilities Provide dedicated customer service for international accounts in Chile, Mexico and Panama. Administer and coordinate international Chilean sales orders and transportation logistics for from International accountssourcings. - Prepare Pro Formas, commercial Commercial invoices and packing lists for all outbound / customer shipments...


  • Panama Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. **Your Role **:The Customer Care Manager is responsible for managing and continuously optimizing the Field Sales team and Customer Service team to provide customer excellence...


  • Panama J. Blanton Plumbing A tiempo completo

    **Customer Success and Review Specialist** Company Overview: Join our team at J. Blanton Plumbing, a rapidly growing US-based company. We're seeking a Customer Success and Review Specialist to play a vital role in our marketing team. This position is designed to ensure that every customer feels heard, valued, and satisfied with our services. By focusing on...

  • Customer Service Agent

    hace 7 meses


    Panama Unifeeder A tiempo completo

    About the company Unifeeder Group is a global logistics company with over 150 vessels, transporting 5.5 million containers annually. Their efficient and sustainable transport solutions simplify supply chain management for their customers, allowing them to focus on their core business. They have recently established services in the Americas and aspire to...


  • Panama Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. - ** Your Role **:Sea Logistics Sales is responsible for generating new business opportunities with a clear focus on SME customers. They have a thorough, up to date and...

  • Dsr Manager

    hace 5 días


    Panama Medline Panamá A tiempo completo

    StartFragment Job Description Manage a team responsible for providing dedicated customer service support to both customers and international sales representatives. Provide analysis of business and sales results to support international markets. Responsibilities Review International financials and identify figures which are not expected / aligned with...


  • Panama Pfizer A tiempo completo

    JOB FOCUS The purpose of the role is to provide Best Class patient and customer service across the Pfizer Supply chain. They will be the single customer point of contact, creating a seamless experience, and they will be responsible for the shipment management according to the customer's priorities. They will play a key role in monitoring, controlling,...


  • Panama A360 Inc. Panama A tiempo completo

    **THIS JOB REQUIRES ADVANCE ENGLISH LEVEL SKILLS. WRITTEN AND CONVERSATIONAL ENGLISH IS A MUST** IT Service Desk Specialist We are looking for a customer service-oriented Service desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the company's front line support and you will solve basic...


  • Panama Philips A tiempo completo

    **Job Title**: Customer Order Specialist **Job Summary**: As a Customer Order Specialist you'll be responsible to provide operational support by ensuring that all customer purchases from booking to Confirmed delivery date appropriately follow Order Intake policies. **Your role**: - Review order for completeness and accuracy, verifying product codes,...

  • Customer Service

    hace 7 meses


    Panama Global Resort Options A tiempo completo

    **Job Title**: Customer Service Representative Working Hours: Monday to Friday9:00 am - 5:00 pmJob Requirements: -6 months to 1 year of customer service experience-Fluent in both English and Spanish-Proficient in navigating Apple product systems-Ability to build and maintain strong customer relationshipsResponsibilities: As a Customer Service Representative...

  • Logistics Specialist

    hace 8 meses


    Panama ABB A tiempo completo

    **Logistics Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Logistics Specialist

    hace 7 meses


    Panama GRUPO STT A tiempo completo

    Execute and Manage International transportation business in & out Panama; Develop and Build international transportation AIR, SEA, TRUCK network; Coordinate Imp & Exp customs clearance of Panama; Control transportation quality & timely delivery; Plan transportation resource for timely shipping & delivery; Manage LSP & EMS performance and drive improving;...


  • Panama Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role Sea Logistics Sales is responsible for generating new business opportunities with a clear focus on SME customers. They have a thorough, up to date and in-depth...


  • Panama Philips A tiempo completo

    **Job Title**: Customer Parts Ordering Specialist-2 **Job title**: Parts Order Desk (Customer Parts Ordering Specialist) **Your role**: - Assist internal and external customers by researching part numbers and processing orders - Clearly communicates with internal and external customers - Responds positively to situations requiring cooperation, courtesy...

  • Customer Service Agent

    hace 7 meses


    Panama Unifeeder AS A tiempo completo

    **Panama City, Panama**: Are you a customer-focused problem solver who is ready to embark on a journey of growth? If so, we have an exciting opportunity for you. Unifeeder is looking for Customer Service Agents to join our recently established office in Panama. **Embark on an exciting journey with us** Unifeeder Group is a global logistics company with...


  • Panama Medline Panamá A tiempo completo

    Medline Panama,is looking for a TEMPORARY DEDICATED SERVICE REP to join our team. The position will be until six months to cover maternity leave. Role and Responsibilities Provide dedicated customer service for international accounts in Chile, Mexico and Panama. Administer and coordinate international Chilean sales orders and transportation logistics for...


  • Panama Yomali A tiempo completo

    **Main Responsibilities** You are the front line representative for our customers. The first impression and world-class service you provide will determine the customer’s happiness. - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Knowing our products inside and out in order to assist all customers. -...


  • Panama Pfizer A tiempo completo

    JOB FOCUSThe purpose of the role is to provide Best Class patient and customer service across the Pfizer Supply chain. They will be the single customer point of contact, creating a seamless experience, and they will be responsible for the shipment management according to the customer's priorities.They will play a key role in monitoring, controlling,...