Customer Success and Review Specialist

hace 1 semana

Panama J. Blanton Plumbing A tiempo completo

**Customer Success and Review Specialist**

Company Overview:
Join our team at J. Blanton Plumbing, a rapidly growing US-based company. We're seeking a Customer Success and Review Specialist to play a vital role in our marketing team. This position is designed to ensure that every customer feels heard, valued, and satisfied with our services. By focusing on post-service engagement, this role is key to enhancing our online reputation and building lasting relationships with our customers.

Key Responsibilities:

- **Call Grading and Dispute Resolution**: Evaluate customer service calls for quality, providing feedback to improve future interactions. Manage disputes regarding charges for Google Local Service Ads, ensuring fair and satisfactory resolutions.
- **Review Solicitation**: Actively solicit reviews from customers upon job completion, with a particular emphasis on Google Local Service Ads. Develop strategies to encourage feedback and share positive experiences.
- **Review Management**: Monitor and respond to reviews across various platforms. Craft responses that reflect our brand's commitment to customer satisfaction, addressing concerns and highlighting positive engagements.
- **Customer Liaison**: Serve as the primary point of contact for customers post-service. Work closely with our customer service team to resolve any issues, ensuring every customer is satisfied with the resolution.
- **Success Story Promotion**: Share compelling customer success stories and testimonials across our marketing channels. Highlight positive experiences to enhance our brand reputation and attract new customers.

**Requirements**:

- Proven experience in customer service, marketing, or a related field.
- Strong communication and interpersonal skills, with the ability to effectively address customer concerns and promote positive interactions.
- Experience in online review management and response strategies.
- Ability to work collaboratively within a team and across departments to resolve customer issues.
- Creative and strategic thinking, with the capacity to develop innovative approaches to soliciting and managing reviews.
- Bachelor's degree in Marketing, Communications, or related field is preferred.

**Benefits**:

- Competitive salary.
- Opportunity for growth in a dynamic and expanding company.
- Flexible remote work environment.

Pay: From B/.17,000.00 per month

  • Enterprise Customer Success Specialist

    hace 1 semana

    Panama Inevent A tiempo completo

    ENTERPRISE CS SPECIALISTAs an Enterprise CS Specialist, your role will involve overseeing the entire lifecycle of technical projects.This includes planning, executing, and concluding projects, defining their scope, establishing timelines, efficiently managing resources, and ensuring successful project delivery within a specified budget and...

  • Enterprise Customer Success Specialist

    hace 1 mes

    Panama City InEvent A tiempo completo

    ENTERPRISE CS SPECIALIST As an Enterprise CS Specialist, your role will involve overseeing the entire lifecycle of technical projects. This includes planning, executing, and concluding projects, defining their scope, establishing timelines, efficiently managing resources, and ensuring successful project delivery within a specified budget and timeframe. ...

  • Enterprise Customer Success Specialist

    hace 4 semanas

    Panama City InEvent A tiempo completo

    ENTERPRISE CS SPECIALIST As an Enterprise CS Specialist, your role will involve overseeing the entire lifecycle of technical projects. This includes planning, executing, and concluding projects, defining their scope, establishing timelines, efficiently managing resources, and ensuring successful project delivery within a specified budget and timeframe. ...

  • Customer Success Manager

    hace 3 semanas

    Panama Simera A tiempo completo

    The Customer Success Manager will act as the main point of contact for customers and will be responsible for building and maintaining strong customer relationships.Key ResponsibilitiesAct as the main point of contact for customers, providing guidance and support throughout the customer journeyIdentify customer needs and develop and implement customer...

  • Customer Success Manager

    hace 2 semanas

    Panama Simera A tiempo completo

    This includes identifying customer needs, developing and implementing customer retention strategies, and working closely with other departments to ensure that customer goals and objectives are met. The Customer Success Manager will act as the main point of contact for customers and will be responsible for building and maintaining strong customer...

  • Customer Success Manager

    hace 2 meses

    Panama ELEVATE EMEA A tiempo completo

    ELEVATE Customer Success Manager Who we are... ELEVATE’s vision for helping companies drive revenue growth is at the forefront of our industry. We strive to deliver ultra-high value to our Fortune 1000 customers and customers who want to be disruptive via an outsourced sales and marketing lead generation function that ensures they meet their objectives...

  • Customer Order Specialist

    hace 3 semanas

    Panama Philips A tiempo completo

    **Job Title**: Customer Order Specialist **Job Summary**: As a Customer Order Specialist you'll be responsible to provide operational support by ensuring that all customer purchases from booking to Confirmed delivery date appropriately follow Order Intake policies. **Your role**: - Review order for completeness and accuracy, verifying product codes,...

  • Customer Success Sr. Advisor

    hace 4 semanas

    Panama Onelogin A tiempo completo

    Customer Success Sr. Advisor Location PA-Panama City Job ID 3- Category Sales Inside Position Type Regular Full-Time Overview This is a unique opportunity to work as part of Quest’s Customer Success Organization, to help drive customer retention and value creation. The Customer Success Manager (CSM) is responsible for a broad range of tasks such as...

  • Customer Success Sr. Advisor

    hace 4 semanas

    Panama Onelogin A tiempo completo

    Customer Success Sr. Advisor Location PA-Panama City Job ID 3- Category Sales Inside Position Type Regular Full-Time Overview This is a unique opportunity to work as part of Quest’s Customer Success Organization, to help drive customer retention and value creation. The Customer Success Manager (CSM) is responsible for a broad range of tasks such as...

  • Customer Success Manager

    hace 5 días

    Panama NEXT IDEA TECH A tiempo completo

    We are seeking a Customer Success Manager who will be pivotal in leading product implementation and providing continuous support throughout the client lifecycle. This role involves advising finance professionals across various levels, customizing and optimizing their financial planning and analysis processes, and ensuring they are fully trained on the latest...

  • Customer Success Sr. Advisor

    hace 4 semanas

    Panama Quest Software A tiempo completo

    Overview: This is a unique opportunity to work as part of Quest’s Customer Success Organization, to help drive customer retention and value creation. The Customer Success Manager (CSM) is responsible for a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales,...

  • Customer Success Sr. Advisor

    hace 4 semanas

    Panama Quest Software A tiempo completo

    Overview: This is a unique opportunity to work as part of Quest’s Customer Success Organization, to help drive customer retention and value creation. The Customer Success Manager (CSM) is responsible for a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales,...

  • Customer Success Coordinator

    hace 7 días

    Panama City Sagan A tiempo completo

    Job Title: Customer Success Coordinator - LatamLocation: Remote (CST Timezone) Work Schedule: Monday - Friday, 8 AM to 4 PM CST Job Description: As the first point of contact for our customers, you will handle a variety of responsibilities, from responding to inquiries and managing calls to facilitating lead bookings and overseeing payment processes. This...

  • Customer Success Sr. Advisor

    hace 4 semanas

    Panama Onelogin A tiempo completo

    Customer Success Sr. Advisor (ISM) Location PA-Panama City Job ID 3- Category Sales Inside Position Type Regular Full-Time Overview This is a unique opportunity to work as part of Quest’s Customer Success Organization, to help drive customer retention and value creation. The Customer Success Manager (CSM) is responsible for a broad range of tasks such as...

  • Customer Success Sr. Advisor

    hace 4 semanas

    Panama Onelogin A tiempo completo

    Customer Success Sr. Advisor (MPM) Location PA-Panama City Job ID 3- Category Sales Inside Position Type Regular Full-Time Overview This is a unique opportunity to work as part of Quest’s Customer Success Organization, to help drive customer retention and value creation. The Customer Success Manager (CSM) is responsible for a broad range of tasks such as...

  • Customer Success Sr. Advisor

    hace 2 semanas

    Panama Onelogin A tiempo completo

    Customer Success Sr. Advisor (Platform Management) Location PA-Panama City Job ID 3- Category Sales Inside Position Type Regular Full-Time Overview This is a unique opportunity to work as part of Quest’s Customer Success Organization, to help drive customer retention and value creation. The Customer Success Manager (CSM) is responsible for a broad range of...

  • Customer Success Partner

    hace 4 semanas

    Panama Senator International A tiempo completo

    **We have a vision larger than the ocean**: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain.?We count on our people to make it happen. We’re taking a big step on this journey: building one global HR organization. Carrying out a vital mission: support our employees, so they can best support our...

  • Customer Success Sr. Advisor

    hace 4 semanas

    Panama Quest A tiempo completo

    Responsibilities -Acts as a trusted advisor for a given set of customers-Maintain cadence of communicating with customers to ensure successful deployment of our products, validate ongoing use, and identify expansion opportunities-Ensure customer is aware of the training, support, video tutorials, forums, and other resources available to them online, via...

  • Air Logistics Customer Care Specialist

    hace 2 meses

    Panama Kuehne Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role As Customer Service Specialist within the CCL, you will be responsible for ensuring operational excellence focus as well as serve to provide excellent customer...

  • Logistics and Customer Service Specialist

    hace 3 semanas

    Panama Ecco A tiempo completo

    At ECCO we believe true passion is essential to making great shoes. This role plays a key part in the journey of ECCO's brand development, support and continuous improvement within Latin America markets. The Logistics & Customer Service Specialist will guarantee the correct development of logistics and customer service processes for regional partners in all...