Order Fulfillment Specialist

hace 2 semanas


Panama Philips A tiempo completo

**Job Title**: Order Fulfillment Specialist

**Job title**:
Order Fulfillment Specialist

**Your role**:

- Create sales orders manually as well as monitor automated sales orders, supported by various channels (including return flow)
- Focus on the flow that is not touchless and one -time-right (unhappy flow) to make sure these orders are fulfilled
- Solve root causes of non-touchless flow in a quick and efficient way by getting in touch with the right person
- Reporting on order receipts and order status - Responsible for the administrative flow of all types of Sales orders from order intake to sales recognition.
- Managing sales orders up to delivery to 3PL/forwarding
- Manage backorders with the Factory to ensure Customer Requirements are met
- Prepare, organize, and lead weekly order book review meeting between factory and market (group)
- Ensure SAP transactions for order handling are timely executed and SAP order book data quality is well maintained and up-to-date.
- HS-only: Screening of complex orders (specials) regarding technical content and commercial correctness. - HS-only: Managing specials, combined shipment, DEFOA cases - Coordinate customer inquires
- Responsible for releasing customer billing as requested by the market finance policy and creating customer-facing documents that meet local fiscal and legal requirements on time and first-time right

**You're the right fit if**: (4 x bullets max)

1.
** Experience**. Customer Billing and Inquiries - Customer Service Orientation - Logistics Fundamentals - Order Fulfillment and Shipment - Problem Solving Techniques - Process Management - Sales Orders - Pro-active - Problem Solving - Continuous Improvement

2
**. Skills.** Change Management, empathy & Interpersonal skills - Cross-functional and cross-cultural influencing skills - Pro-active and direct contact with internal departments to prevent escalations. Direct technical contact with sales and consultation with internal departments such as project management, planning, production, development etc. - Knows how to manage orders and with whom to solve differences between demand and delivery. - Knowledge of procedures for logistics, planning, production and transport. - Exchanges information with sales, marketing, suppliers and product planner, mainly regarding delivery times.

3.
**Education.** Bachelor degree in Business or equivalent experience

4. Requires 2-3 years of relevant experience

**About Philips**
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.



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