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Order Fulfillment Specialist

hace 1 mes

Panama Philips A tiempo completo

**Job Title**: Order Fulfillment Specialist

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

**In this role, you have the opportunity** **to make life better**

To manage sales orders to ensure that the customer receives the

ordered goods in the right time and on the right place.

**You are responsible for**
- Accept and validate sales order by checking references and validating relevant information
- Manual processing of orders for customers without EDI inetrface
- Check availability of order and prepare delivery proposal; where needed select proposed alternatives and update order status
- Liaision with Supply Planning team on products with availability constraints to maximize On Time & In Full
- Screening of complex orders (specials) regarding technical content and commercial correctness.
- Managing specials, combined shipment, missing or dead on arrival.
- Managing sales orders up to delivery to forwarding.
- Work with IWD to prioritize the shipments to meet the Must Arrive By Date (MABD)
- Provide analysis on the orders received for the day to the customer collaboration & sales team
- Share Weekly rootcause analysis on PO confirmation rate.
- Monthly reporting of order receipts, deliveries, sales and stock levels.

**You are a part of**

A leading health technology company with a multinational workforce of approximately 77,000 employees and globally present with sales and services in more than 100 countries worldwide.

**To succeed in this role, you’ll need a customer-first attitude and the following**
- Bachelor degree in related studies
- English level Intermediate
- SAP intermediate
- Administrative - Accurate and efficient order processing.
- Analytical - Trouble shooting / Problem solving
- Technical (i.e. Excel, Power point, SAP, WMOS knowledge) - Drive order processing efficiencies; presenting fact based information to drive solutions.
- Communication - proactive status updates, respond to questions, drive improvements through fact-based data presented in a professional manner.
- Relationship Building - Liaison between other departments, customer, Sales, 3PL.
- Customer / Process Ownership - End to End ownership of account/s.
- Critical Thinking - Analyze situations and make appropriate decisions, including with the use of Lean tools.
- Customer Service - customer centric mindset, communication and decision making.
- Training - Teach others for back-up support and cross training.

**In return, we offer you**

In order to develop your full potential, we will offer you the flexibility, encouragement and opportunities to keep you inspired and engaged. After all, working at Philips is more than a job. It is an experience full of amazing moments that will transform you in a lasting and positive way, since together we can improve the world.

**How we work at Philips**

Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart. For our hybrid roles, this translates to an average of three days working from the office and two days from home for full-time employees.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

- We believe in the importance of impactful collaboration:_ There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
- We embrace flexibility:_ Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
- We want to be at our best:_ The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

**Why should you join Philips?**

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology so