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Order Fulfillment Specialist
hace 1 semana
**Job Title**: Order Fulfillment Specialist
**Job title**:
**Order Fulfillment Specialist***
Our Order Manager will be responsible for sales orders, to ensure that the customer receives the ordered goods in the right time and on the right place. Handles the efficient and effective order flow from the moment of receipt and processing up to delivery of goods and after sales.
**Your role**:
- Accept and validate sales order by checking references and validating relevant information.
- Manual processing of orders for customers without EDI interface
- Check availability of order and prepare delivery proposal, where needed select proposed alternatives and update order status.
- Liaison with Supply Planning team on products with availability constraints to maximize On Time & In Full.
- Screening of complex orders (specials) regarding technical content and commercial correctness.
- Managing specials, combined shipment, missing or dead-on arrival.
- Managing sales orders up to delivery to forwarding.
- Provide analysis of the orders received for the day to the customer collaboration & sales team.
- Share Weekly rootcause analysis on PO confirmation rate and Customer Service level (CSL).
- Monthly reporting of order receipts, deliveries, sales, and stock levels.
- People: First point of contact both internally and externally for questions related to the Market(s). Represents and ensures pro-active customer communication and properly reflects the voice of the customer.
- Strategic: Initiate and drive management improvement and continuous improvement projects that lead to operational excellence.
- Financial: Owns SLA for account maintenance/operations performance on specific site/function/account and is responsible for operational account development.
- Monitoring and reporting to own customers and backup accounts in case of peer PTO.
- Identifies and contributes with improvement suggestions for processes within own work area.
- Solves specific problems independently.
- Ensure proper training guides are updated and backup specialists properly trained.
**You're the right fit if**:
- Bachelor degree in related studies, or 4 years of equivalent experience.
- Advanced English level, will have conversations regularly.
- SAP intermediate.
- Administrative - Accurate and efficient order processing.
- Analytical - Trouble shooting / Problem solving.
- Technical (i.e. Excel, Power point, SAP, WMOS knowledge) - Drive order processing efficiencies; presenting fact based information to drive solutions.
- Advanced Excel knowledge, If, vlook ups, pivot tables
- Communication - proactive status updates, respond to questions, drive improvements through fact-based data presented in a professional manner.
- Relationship Building - Liaison between other departments, customer, Sales, 3PL.
- Customer / Process Ownership - End to End ownership of account/s.
- Critical Thinking - Analyze situations and make appropriate decisions, including with the use of Lean tools.
- Customer Service - customer centric mindset, communication and decision making.
- Training - Teach others for back-up support and cross training.
**About Philips**
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
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