Junior Customer Success Specialist

hace 5 días


Panama Hostinger A tiempo completo

Do you dream of launching your career in IT, but need some experience to get started? Do you believe that communication is your strong suit? Do you think that customers deserve more than just support? Are you willing to go above and beyond to help them succeed?

We've got a match We are looking for a **Junior Customer Success Specialist** to join our Customer Success Team.

We are Hostinger, a world-class web hosting company ranked among the Top 3 hosting brands in the world. Our team consists of 1,000+ curious and high-spirited professionals working worldwide. Are you getting excited? Keep reading to learn more.

**What you will do**:

- Communicate with customers and solve their billing or account-related issues via live chat and tickets;
- Be a true ambassador, and show our customers what customer obsession is really about;
- Focus on the customers’ success by offering additional services, tools, and products;
- Dive deep into the world of IT by continuously polishing your technical background;
- Deliver impactful work on a company scale.

**What we expect**:

- **C1 or native written English proficiency;**:

- **Strong interpersonal skills such as proactiveness and empathy** (experience in the customer service field is a plus);
- **Hunger for learning, and growing**;
- Ability to work 40 hours per week (5 days a week) in rotating shifts (including nights, and weekends);
- A computer with the following parameters: processor - Intel i5 or higher, AMD Ryzen 5 or higher, RAM: 8 GB or higher;
- Ability to boost the internet speed up to 50 Mbps;
**What we offer**:

- Paid 3,5-week training course in technology, product, and communication areas;
- **Permanent remote work opportunity - position is fully remote**;
- A competitive monthly payment in USD;
- Bonuses: unlimited for upselling and efficiency based on KPIs;
- 20 days of paid time off;
- Regular remote team-building and OKR events;
- Loads of possibilities for your personal growth: Udemy account, Successors Academy course, Scribd subscription, etc;
- Active internal promotions 75+ talents from the Customer Success team have excelled in their positions throughout 2021

Does this sound like you?

Pay: B/.500.00 - B/.700.00 per month

Application Question(s):

- What are your professional goals? What kind of position/activities do you want from now on, considering your previous experiences and your studies?
- Our Customer Success is focused on technical support for hosting services, so IT is something very present in our day-to-day. So, we would like to understand a little better: what interests you in the IT field? What makes you want to work with it every day?
- What is your level of spoken English? The reason why we ask this is that, as we are a global company, our employees must have at least an advanced level so that they can communicate easily both in writing and speaking. Our 1st interview is done in English, and our technical training is 100% in English. With that in mind, how would you rate your level of speaking English (Technical/Beginner/Intermediate/Advanced)?
- Do you have availability from 8AM to 5PM on GMT-3 (Argentina time)? Our training is given during this period, so it is important to check if you would have availability for these hours.
- Are you available to work on pre-defined schedules that include weekends? Our CS specialist work in rotating shifts (morning, day, night). The schedule is made one month in advance and there is always a possibility to say what shifts work best for you. Shift time also includes weekends and national holidays. Is this something that suits you?
- In our CS team, we work with a payment of around 500-700 USD per month, and you also have the option to choose a variable payment option that changes according to your performance. Does this configuration work for you?


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