Associate, Customer Success Manager

hace 3 semanas

Panama LSEG (London Stock Exchange Group) A tiempo completo

We are looking for an individual who can be highly collaborative and communicative with our existing client base and different internal business functions within the firm. This client facing role drives transformation and innovation across our solutions, elevating our client experience.

Role Responsibilities & Key Accountabilities:

- Supporting the Due Diligence Customer Success Managers in the growth and development of existing clients
- Channel and relay client feedback internally, and escalate issues to the Customer Success Manager as and when appropriate
- Collaborate with internal parties across all business functions, especially in driving rapid resolution on client support issues and ensure client satisfaction.
- Support the Customer Success Managers by providing first level support to clients for matters related to LSEG full suite of Compliance products
- Support the preparation of various internal and external documents

Qualifications & Experience:

- Bachelors degree and relevant professional certifications recommended
- Moderate product & workflow expertise and industry knowledge.
- Able to prioritise and plan work activities; use time efficiently
- Able to effectively communicate with all necessary departments to understand workflow of information coming/going to client. Self-starter with ability to work in a highly challenging, fast-paced, and dynamic environment
- Highly attentive to details and showing strategic insights in delivery and continuous improvement

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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