National Sea Logistics Customer Care Manager

hace 3 días


Panama Kuehne+Nagel A tiempo completo

You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.
**Your Role **:The Customer Care Manager is responsible for managing and continuously optimizing the Field Sales team and Customer Service team to provide customer excellence across a national scope. Their role is to support the Field Sales team and Customer Care team and to provide helpful information, answering questions and depending on the scenario to directly or indirectly support KN's response to complaints or the need for service improvement. To oversee the provision of front line support for clients and customers and to ensure that customers are satisfied with products, services, and features. It is expected to have a key role in business development, proximity with the customers and pipeline follow up assisting sales and Kuehne + Nagel Sea Logistics team to reach their targets.
**Your Responsibilities**:

- To provide leadership and direction to the Field Sales and Customer Care organization
- To take ownership and ensure the implementation of a Customer Care strategy
- To ensure close cooperation with national, cluster and regional Sea Logistics management as well as national operations Sea Logistics manager for optimized customer experience. Close contact with trade lane managers.
- To actively managing interfaces and information / knowledge exchange. Pipeline revision, erosion, attrition and reporting.
- To focus on continuous improvement on processes and controls aiming for consistent customer centricity
- To focus on customer retention engagement for Sea Logistics account portfolio
- To focus on customer satisfaction through high level of service quality
- To ensure service excellence by high level of forwarding and market knowledge.
- To work jointly with trade lane managers, branch managers and customer care managers in each country to develop new opportunities, up trending the business profitability.

**Your Skills and Experiences**:

- Supply Chain Management
- Sea Logistics experience
- Advanced English skills



  • Panama Kuehne Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role The Customer Care Manager is responsible for managing and continuously optimizing the Field Sales team and Customer Service team to provide customer excellence across...


  • Panama Kuehne+Nagel A tiempo completo

    Sea Logistics Operational Care Expert is part of a team in the Operational Care Center responsible for coordinating transport activities by: - Executing the necessary bookings with our partners (Carriers) - Executing the requisite data entry - Generating the required documentation and liaising with our Customer Care team to ensure requirements are met. All...


  • Panama Kuehne Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role PTY ZA-D, National Air Logistics Development Manager for Central America and Caribbean will be responsible for Development, Pricing and Operation relative affairs for...


  • Panama Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.** Your Role**:The primary function of the role is to create and implement a strategy for business development and operations in line with overall company strategy and policies...


  • Panama Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.** Your Role**:As Pty NA, purpose is to lead the Air Logistics Organization in Central America & Caribbean. Implementing strategy for business development and operations in line...

  • National Qshe Manager

    hace 5 días


    Panama Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. - ** Your Role **:Achieve QSHE (Quality, Health, Safety, Environment and Security) Management System & Processes vision + mission + strategy. Provide basis for process...


  • Panama Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role Sea Logistics Sales is responsible for generating new business opportunities with a clear focus on SME customers. They have a thorough, up to date and in-depth...


  • Panama Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. - ** Your Role **:Sea Logistics Sales is responsible for generating new business opportunities with a clear focus on SME customers. They have a thorough, up to date and...


  • Panama Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. ** Your Role**: Sea Logistics Sales is responsible for generating new business opportunities with a clear focus on SME customers. They have a thorough, up to date and in-depth...


  • Panama Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. - ** Your Role **:Sea Logistics Sales is responsible for generating new business opportunities with a clear focus on SME customers. They have a thorough, up to date and...


  • Panama Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. **Your Role **:Responsible for the Perishables Business Development in CAC. Contibute to sustainable financial results for the industry solution in CAC and that agreed targets,...


  • Panama Kuehne Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role Responsible for the Perishables Business Development in CAC.Contibute to sustainable financial results for the industry solution in CAC and that agreed targets,...


  • Panama Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. ** Your Role**: Develop and implement a strategy for the Reefer product (imports and exports) that allow us to increase our market share in CAC in a profitable way. Guarantee...


  • Panama Kuehne Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role To Support and provide Value to our Key Account Customers along the customer engagement cycle through Supply ChainConsultancy, Tender Support and Value...


  • Panama Kuehne+Nagel A tiempo completo

    JOB DESCRIPTION You build and promote great relationships with colleagues, design customer experiences that inspire loyalty.You are the most important pillar of our success.You make the difference.Your Role Develop and implement a strategy for the Reefer product (imports and exports) that allow us to increase our market share in CAC in a profitable...


  • Panama United Nations A tiempo completo

    Result of Service The main objective of the position of the National Operations and Logistics Assistant is to provide administrative and logístical support and ensure operational effectiveness during the planning and implementation of activities to be carried out within the framework of the project Enabling environments to effectively plan, implement,...


  • Panama Kuehne+Nagel A tiempo completo

    Be in close communication with Carriers, assuring best rates and conditions of the market. Your Responsibilities Ensure pricing requests are taken care of timely and with the best service solution and rateEnsure the pricing request processes are efficient and understood by all stakeholdersReceive all relevant pricing requests are received by the Pricing...

  • Lead Logistics Cx Agent

    hace 17 horas


    Panama Apm Terminals A tiempo completo

    As Lead Logistics Customer Experience Agent, you are responsible of a number of assigned Supply Chain (SCM) accounts, taking the responsibility of the efficient shipment coordination as well as the correct execution of the Service Level agreed with clients.Areas of ResponsibilityProfessional and efficient coordination of the assigned SCM account (s).Ensure...


  • Panama Nestle A tiempo completo

    **Position Snapshot** Location: Panama, Panama City Company: Nestlé Act. Rate: Full-Time Act. Rate 100% Type of contact: Permanent contract Genuine opportunities for career and personal development Modern “smart office” locations providing agile & collaborative workspaces Dynamic international working environment Attractive additional...


  • Panama Platinum Care Services A tiempo completo

    Advanced English (Spoken and Written) Excellent at Multitasking High Typing Skills (40 WPM) Proactive Position ON SITE **Available Shifts**: Evening (4:00pm a 11:00pm) Platinum Care Services provides a customer service experience that aims at growing and retaining the customer base for multiple international brands. **Requisitos**: High School...