Customer Service Specialist
hace 5 meses
Purpose
Execute the order book conversion and manage the customers’ orders to achieve sales targets.
Role and Responsibilities Load orders in the system. Coordinate deliveries for the customers aligned with their logistics teams. Lead the order management process and enter accurately customer orders in the system. Process and send order confirmations. Monitor order book and adjust accordingly to latest information. Generate & compile inventory data to always ensure healthy stocks level; Monitor article drops, shipment tracking and ensure all Pre-order have been picked up. Support customers with request and provide solutions to their issues or complaints. Coordinate and ensure the system is up to date. Effective communicate cross-functional between internal interfaces and also external parties based on latest information of the order book. Generate reports to other areas to follow up on business KPI´s. Proactively provide process improvements and creative ways to address risk or issues.
**Requisitos**:
Feel comfortable working in a complex and fast-paced environment. Good understanding of seasonality and product rotation Fluency in Spanish and English (written and spoken), additional languages are beneficial. Communication is key in this role. Global mind-set and international background. A high level of analytical thinking, eye for detail and ability to manage expectations in difficult situations. Experience in working in ecommerce in fashion/retail industry is a big plus. Experience in working with Senior Leadership Team (Business Relationship Management) Advance Data Management ability and excel expertise.
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