Customer Service Training Specialist

hace 2 días


Panamá, Panamá, Panamá iQor A tiempo completo
Job Description

We are seeking a highly skilled and experienced Customer Service Training Specialist to join our team at iQor. As a key member of our training department, you will be responsible for developing and delivering comprehensive training programs that enhance the skills and knowledge of our customer service representatives.

Key Responsibilities:
  • Develop and implement training curricula that align with iQor's customer service philosophy and business objectives.
  • Design and deliver engaging and interactive training sessions that cater to diverse learning styles.
  • Collaborate with department leaders to identify training needs and develop targeted solutions.
  • Maintain up-to-date knowledge of industry trends and best practices in customer service training.
  • Evaluate the effectiveness of training programs and make recommendations for improvement.
Requirements:
  • At least 1 year of experience in call center training or a related field.
  • Proven track record of developing and delivering effective training programs.
  • Excellent communication and presentation skills.
  • Ability to work independently and as part of a team.
  • High school diploma or equivalent required.
Salary and Benefits:

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience. In addition, we provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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