Contact Center Training Specialist
hace 2 semanas
Job Summary:
As a key member of the iQor team, the Contact Center Trainer is responsible for developing and delivering training programs that enhance the skills of customer service representatives. This role requires a strong understanding of adult learning principles and the ability to design engaging training materials that meet the needs of diverse learners.
Responsibilities:
- Partner with department leaders to identify training needs and develop training plans that align with business objectives.
- Design and deliver training programs that focus on product knowledge, process awareness, and system expertise.
- Conduct new hire classes and recurrent training sessions to ensure that employees have the skills and knowledge needed to provide exceptional customer service.
- Modify teaching style to accommodate different learning techniques and preferences.
- Collaborate with internal Quality Assurance teams to identify training gaps and drive improvements to training curriculum and delivery.
- Stay up-to-date with industry best practices and implement new ideas and processes to enhance training programs.
- Maintain discretion and confidentiality in all areas pertaining to systems, data, and proprietary information.
- Perform other duties as assigned.
Requirements:
- 1+ years of training experience in a call center environment.
- High school diploma, G.E.D., or equivalent required.
Physical Requirements:
Occasional exertion of up to 10 lbs. of force to push, pull, lift, or move objects. Visual acuity to perform activities such as preparing and analyzing data, and/or viewing a computer terminal. Ability to speak, type, and/or sit for extended periods of time.
-
Contact Center Training Specialist
hace 1 semana
Panamá, Panamá, Panamá iQor A tiempo completoJob Summary:As a key member of the iQor team, the Contact Center Trainer will be responsible for developing and delivering training programs that enhance the skills of customer service representatives. This role requires a strong understanding of adult learning principles and the ability to create engaging training materials.Responsibilities:Partner with...
-
Contact Center Training Specialist
hace 5 días
Panamá, Panamá, Panamá iQor A tiempo completoJob Summary:We are seeking a skilled Contact Center Trainer to join our team at iQor. This role is responsible for creating and delivering high-quality training programs to ensure our customer service representatives have the skills and knowledge needed to provide exceptional service to our clients.Key Responsibilities:Partner with department leaders to...
-
Contact Center Training Specialist
hace 2 semanas
Panamá, Panamá, Panamá iQor A tiempo completoJob Summary:We are seeking a highly skilled Contact Center Trainer to join our team at iQor. As a key member of our training team, you will be responsible for developing and delivering training programs that enhance the skills of our customer service representatives.Key Responsibilities:Partner with department leaders to identify training needs and develop...
-
Contact Center Training Specialist
hace 2 semanas
Panamá, Panamá, Panamá iQor A tiempo completoJob Summary:As a key member of the iQor team, the Contact Center Trainer will be responsible for designing, developing, and delivering training programs that enhance the skills and knowledge of customer service representatives. This role requires a strong understanding of adult learning principles, effective communication skills, and the ability to adapt to...
-
Contact Center Training Professional
hace 3 días
Panamá, Panamá, Panamá iQor A tiempo completoJob Title: Contact Center TrainerJob Description:We are seeking a skilled Contact Center Trainer to join our team at iQor.Key Responsibilities:Collaborate with department leaders to identify training needs for new hires and existing employees.Partner with management to ensure a consistent customer experience by keeping personnel updated on policies and...
-
Contact Center Team Lead
hace 2 semanas
Panamá, Panamá, Panamá iQor A tiempo completoJob Summary:As a Contact Center Supervisor at iQor, you will oversee a team of call center representatives, responsible for assigning tasks, motivating and disciplining employees, and assessing performance. Your goal will be to ensure agents understand and comply with all call center objectives, performance standards, and policies.Key...
-
Contact Center Team Lead
hace 2 semanas
Panamá, Panamá, Panamá iQor A tiempo completoJob Summary:As a Contact Center Supervisor at iQor, you will oversee a team of call center staff, responsible for assigning tasks, motivating and disciplining employees, and assessing performance. Your goal will be to ensure that agents understand and comply with all call center objectives, performance standards, and policies.Key Responsibilities:Hire,...
-
Call Center Operations Manager
hace 2 semanas
Panamá, Panamá, Panamá iQor A tiempo completoJob Summary:As a key member of the iQor team, the Contact Center Supervisor will oversee call center staff and be responsible for assigning tasks, motivating and disciplining employees, and assessing performance.Responsibilities:Hire, train, and prepare call center representatives to respond to customer questions and complaints and troubleshoot problems with...
-
Call Center Team Lead
hace 1 semana
Panamá, Panamá, Panamá iQor A tiempo completoJob Summary:As a key member of the iQor team, the Contact Center Supervisor will oversee call center staff and be responsible for assigning tasks, motivating and disciplining employees, and assessing performance.Responsibilities:Hire, train, and prepare call center representatives to respond to customer inquiries and complaints and troubleshoot problems with...
-
Procurement Smart Sourcing Specialist
hace 2 semanas
Panamá, Panamá, Panamá Programa Mundial de Alimentos A tiempo completoTransforming Procurement for a Hunger-Free WorldThe United Nations World Food Programme (WFP) is seeking a highly skilled and experienced Procurement Smart Sourcing Specialist to join our team in [Location]. As a key member of our Supply Chain and Delivery Division, you will play a pivotal role in implementing our digital procurement solution, driving cost...
-
Laboratory Operations Specialist
hace 2 días
Panamá, Panamá, Panamá Smithsonian Institution A tiempo completoJob SummaryAs a Laboratory Operations Specialist, you will be responsible for the day-to-day management of laboratory operations, including equipment maintenance, inventory management, and ensuring a safe working environment.Key Responsibilities• Manage laboratory equipment and supplies, ensuring that they are in good working order and properly...
-
Ecommerce Performance Media Specialist
hace 2 semanas
Panamá, Panamá, Panamá Pandora A tiempo completoAbout the RolePandora is seeking a highly skilled Performance Media Specialist to join our Ecommerce team in Latin America & Asia Pacific. As a key member of our international organization, you will be responsible for providing visibility to market traffic trends and optimizing web tools for Performance Marketing.Key ResponsibilitiesMonitor and analyze media...
-
Medical Billing Specialist
hace 2 semanas
Panamá, Panamá, Panamá Insignia Resources A tiempo completoJob Title: Medical Billing SpecialistWe are seeking a highly skilled Medical Billing Specialist to join our team at Insignia Resources. As a Medical Billing Specialist, you will be responsible for managing and reducing the financial risks associated with unpaid invoices and customer defaults.Key Responsibilities:Accurately process insurance claims submitted...
-
Customer Service Specialist
hace 2 semanas
Panamá, Panamá, Panamá EF Education First A tiempo completoAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our Traveler Support Team at EF Education First. As a Customer Service Specialist, you will be the primary point of contact for parents and travelers, providing exceptional support and guidance throughout the tour planning process.Key ResponsibilitiesManage inbound phone,...
-
Safety and Incident Response Specialist
hace 2 semanas
Panamá, Panamá, Panamá Ef Education First A tiempo completoJob Title: Safety and Incident Response SpecialistEF Education First is seeking a highly skilled and experienced Safety and Incident Response Specialist to join our team in Panama. As a key member of our Tours Safety and Incident Response Team, you will be responsible for driving and overseeing regional operational safety initiatives and directly responsible...
-
Virtual Education Specialist
hace 1 semana
Panamá, Panamá, Panamá World Health Organization A tiempo completoJob DescriptionJob Title: Virtual Education SpecialistJob Summary: We are seeking a highly skilled Virtual Education Specialist to join our team at the World Health Organization. The successful candidate will be responsible for designing and implementing virtual education programs that promote health systems development and public health education.Key...
-
Audio Data Specialist for AI Training
hace 1 semana
Panamá, Panamá, Panamá LXT A tiempo completoLXT is a leading provider of AI training data for global organizations. In partnership with an international network of contributors, LXT collects and annotates data across multiple modalities with the speed, scale, and agility required by the enterprise.We are seeking a skilled Audio Data Collector to participate in an audio data collection project. As an...
-
Administrative Assistant
hace 2 semanas
Panamá, Panamá, Panamá ATSG Corporation A tiempo completoAdministrative Assistant - Rule of Law SpecialistATSG Corporation is seeking a highly skilled Administrative Assistant - Rule of Law Specialist to join our team in Panama City, Panama. The successful candidate will provide administrative support to our Rule of Law program, working closely with our team to enhance our partnership with the U.S. Department of...
-
Counternarcotics Specialist Advisor
hace 2 semanas
Panamá, Panamá, Panamá ATSG Corporation A tiempo completoCounternarcotics Specialist AdvisorATSG Corporation is seeking a highly skilled Counternarcotics Specialist Advisor to join our team in Panama City, Panama. The successful candidate will work closely with the U.S. Department of State (DOS) Bureau of International Narcotics and Law Enforcement Affairs' (INL) on the Central America Regional Security Initiative...
-
Safety and Incident Response Specialist
hace 2 semanas
Panamá, Panamá, Panamá EF Education First A tiempo completoJob Title: Operational Safety and Incident Response SpecialistEF Education First is seeking an experienced Operational Safety and Incident Response Specialist to join our team in Panama. As a key member of our Tours Safety and Incident Response Team, you will be responsible for driving and overseeing regional operational safety initiatives and directly...