Order Manager

hace 6 días

Panama Philips A tiempo completo

**Job Title**: Order Manager

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

**In this role, you have the opportunity to**

Pre-screen and analyze complex orders in SAP, based on the commercial catalog with data from the technical catalog. Analyze discrepancies between order and catalog, determine with which requests can be processed for Philips customers, being responsible for the daily operational excellence of the order process. Therefore, you will have a direct impact on the customer experience, satisfaction, and brand preference for Philips.

**You are responsible for**
- Ensure day-to-day accurate processing of orders, returns, and refunds, according to a set of KPIs.
- Develop and track early warning signals for order defects and liaise with required stakeholders for preventive and corrective actions.
- Reporting, monitoring, and control of order book in an organized and compliant manner.
- Design and maintain a daily management board for relevant KPIs and activities.
- Provide excellent customer service for our customers.
- Process order changes due to Customer or Warehouse requests.
- Maintain good communication with stakeholders.
- Together with team members continuously implementing improvements through Lean tooling and disciplines.

**You are a part of**

Global Business Service department with exciting and innovative environment that will actively encourage you to make improvements, establish best in class service, and have a direct impact on our success.

**To succeed in this role, you should have the following skills and experience**
- Bachelor’s degree in related fields with Supply Chain or Business Administration.
- +2 years of Order Management equivalent experience.
- Experience with SAP or similar.
- Intermediate level of Microsoft Excel.
- Proficient level of English, written and oral communication.
- Ability to work independently and optimally with cross-functional and virtual teams.
- Ability to handle conflicting priorities, deal with pressure, and constant change.

**How we work at Philips**
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

**Why should you join Philips?**

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.
- Philips is an equal employment employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status._

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

**Disclaimer: this is not a remote position.**

LI-PH1

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