Digital Services Consultant- Mexico
hace 5 días
**Career Area**: Marketing / Sales / Product Support Job Description: IT'S YOUR TIME It's Your Career. Make it Matter Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. The company principally operates through its three primary segments - Construction Industries, Resource Industries and Energy & Transportation - and also provides financing and related services through its Financial Products segment.
At Caterpillar, you build what matters—whether it’s the career you want, crucial work skills, strong relationships or new digital technologies. There are big jobs to be done worldwide—building critical infrastructure, bolstering local economies, meeting the demand for energy—and that work is powered by our people, which is build through diversity, aiming to achieve the best results. If you are looking for personal and professional growth in a company with an inclusive culture that seeks equity, respect differences and believes in employee's potential, this is the right place We consider in all positions people with disabilities, diverse gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.
This is a key role for supporting Breakthrough 5 execution and communication in Latin America. Job responsibilities will include the following: - Collect Voice of Customer and Voice of Dealer for all CI eCommerce initiatives within the region - Identify and document Dealer best practices within their region - Own Sales Variance Support for PCC within their region - Provide field execution support for the eCommerce Deliverable 7 in the Retail Services dealer growth plans - Intake and define requirements for eCommerce Leadership Table Dependencies for their dealers - Drive dealer PCC awareness and retention campaigns - Drive dealer usage of Cart Import Link Generator, Abandoned Shopping Cart and other tools to drive customer activation - Own communication/training to dealers and regional field teams on CI eCommerce initiatives, progress and campaigns - Monitor the execution and results of campaigns and promotions and correlate to KPIs - Drive customer activation through Cat Central App - Support eCommerce channel activation for Go to Market CI initiatives such as SSO, MPSEs, Cat Card, Cat Credits, Customer Loyalty programs, as applicable in the region. -Must communicate effectively to dealer and field team audiences to gain understanding and acceptance of ideas and recommendations. Must have ability to work with people from many different backgrounds, internally and externally, with the appropriate influence and ability to resolve differences.
Position will require travel of max 40% (when travel is allowed). #LI Caterpillar is an Equal Opportunity Employer (EEO).
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