Service Desk Automation Manager
hace 3 días
Job TitleService Desk Automation ManagerJob Description475092 Digital It Service Desk Manager Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs.
It’s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.As a Manager of Digital IT Service Desk, you are accountable to deliver great customer experience and thus customer satisfaction. Bring industry best practice, drive channel adoption, think out-of-the-box and lead innovation through process optimization and automation. Measure channel performance and set global standards for the respective service desk contact channels, including strategy, operating model for engagement, and global KPIs.In this role, you have the opportunity to make life betterLooking at the challenges the world is facing today Philips’ purpose has never been more relevant.
Set global standards for respective channels, including strategy, operating model for engagement, and global KPIs. Advise on industry best practice and be a thought leader to lead channel innovation, influence channel development and anticipate trends to test / pilot contact center innovations. Create guidelines on self-service best practices on channel use with a clear focus on customer engagement strategies Set guidelines and define an opportunity for Service Desk processes automation and work with respective teams to drive implementation ?Ensure high-impact communication through active facilitation and listening to drive toward organizational alignment among cross-functional teams Perform manage IT Service desk in collaboration with partners. Foster an environment that supports creativity and innovation.
Feel valued, inspired, and supported to implement your skills to their best use, while growing towards the life you want to live, we promote internal mobility and career development through our development program.How we work at PhilipsOur newly adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.Our hybrid working model is defined in 3 ways: We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.Why should you join Philips?Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions.
Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for.#ITPA
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