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En DHL Express, nuestro propósito es “Conectar a las personas, mejorar vidas”. Somos la empresa más internacional del mundo, "la gran máquina amarilla", como nos encanta llamarla. Específicamente en nuestra región de América Central y del Sur, cubrimos 15 países, desde el Parque Nacional Tikal en Guatemala, hasta Ushuaia en Tierra del Fuego - Argentina. Somos más de 3.400 Especialistas Internacionales Certificados que trabajamos apasionadamente y motivados COMO UN SOLO equipo, moviendo más de 10 millones de envíos al año y superando las necesidades de nuestros clientes, mientras apoyamos sus negocios e impactamos positivamente en nuestras comunidades al mismo tiempo. Somos el Great Place to Work # 1 en América Latina y nos sentimos muy orgullosos de eso. Y tenemos buenas noticias... Estamos buscando una Superestrella como tú, centrado en nuestros clientes y que quiera tener el mejor día, todos los días...
Gestionar el área de de Infraestructura, Telecomunicaciones, Service Management y Seguridad IT de DHL Express Panamá. Liderar al equipo de soporte técnico de clientes internos. Encargado de garantizar la disponibilidad de las redes y sistemas informático por medio de monitoreo, mantenimiento preventivo y correctivo referente a software, hardware y mejora de procesos.
**Responsabilidades**
- Gestión de todos los equipos de IT asignados a usuarios finales y departamentos, así como los disponibles en bodega (computadoras, celulares, módems portátiles, scanners, impresoras)
- Administración y soporte de equipos marca Cisco (switches y routers) ubicados tanto en sede principal, como estación Colon y Puntos de Venta
- Administración y soporte de enlaces internacionales e Internet y enlaces domésticos ubicados en Puntos de Venta
- Administración y soporte de DNS y DHCP (uso de herramienta IP Control)
- Gestión de servicio Zscaler para Panama (con apoyo de Oficina Regional)
- Soporte e instalación de redes Wifi corporativas (CorpWLan y Warehouse) y administración de redes Internet publicas
- Gestión de todos los equipos de IT asignados a usuarios finales y departamentos, así como los disponibles en bodega (computadoras, celulares, módems portátiles, scanners, impresoras)
- Liderar al equipo de soporte técnico actualmente subcontratado, mediante asignación de tareas y proyectos y Monitoreo de casos trabajados por soporte técnico, velar por el cumplimiento de fechas
**Requisitos**:
- 3 a 5 años en posiciones de administración de centro de datos, soporte técnico, telecomunicaciones, etc.
- Título universitario en Ingeniería de Sistemas, Tecnologías de Información, o afines
- Idioma Inglés Avanzado
- Pensamiento Crítico y orientado a resolución de Problemas
- Planificación y organización
- Experiência en gestión de proyectos, supervisión y liderazgo de equipos
- Conocimiento y experiência con tecnología Cisco, redes LAN, WAN y WLAN, DHCP y DNS
- Conocimiento y experiência en administración de servidores Windows Server, Cloud, File servers & print servers