Support Tools

hace 5 meses


Panamá, Panamá Stefanini Latam A tiempo completo

Sé parte de Stefanini En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.Seguro no te quieres quedar fuera**Responsabilidades y atribuciones**Realizar, validar y dar seguimiento a la implementación de Service Now para el proceso operativo de telecomunicaciones y TI. Diseñar y mitigar el impacto de la solución para la adopción de los demás países a la solución centralizada. Gestión de catálogos de servicios y grupos de resolución mediante la modificación de flujos de trabajo, el diseño de datos obligatorios y la distribución de grupos de trabajo. Configurar y diseñar informes de servicio y métricas de rendimiento operativo. Mantener el diseño de topología e integración de SAM, HAM y CMDB. Realización de seguimiento de la implementación de HP MoM para la gestión de eventos y rendimiento. Definición, creación y mantenimiento de reglas de correlación de eventos e integración automática de fallas e incidentes para abrir, actualizar y cerrar tickets. Operación, Mantenimiento y Soporte de los Servicios NOW y MoM, y los flujos desarrollados en los mismos. Gestión del Soporte contratado con el proveedor, seguimiento de casos y problemas con las herramientas hasta su solución de raíz. Transferencia del conocimiento adquirido a las personas del equipo con responsabilidad de Operación, Mantenimiento y Soporte de dichas plataformas
- Pruebas ATPS, configuración y programación de reglas de correlación y automatización.**Requisitos y calificaciones**Manejo y conocimiento de plataformas de monitoreoSoluciones de Telecomunicaciones y Tecnología.Conocimientos en Java Script, XML, Linux, Oracle, SQLDominio de Microsoft Excel Avanzado.Dominio de herramientas Microsoft (Word, Power Point, Project)Conocimiento en Java y sus frameworks spring, spring boot, JPA, etc.Conocimiento de Pythonconocimientos en chatbots(deseable)conocimientos en base de datos como SQL.Conocimientos de machine learning, RPASomos una empresa global con 35 años de experiência en el mercado, ofrecemos una sólida selección de servicios como: automatización, nube, Internet de las cosas (IoT) y experiência de usuario (UX).Creemos que la tecnología puede revolucionar una empresa y la innovación es fundamental para fomentar el desarrollo y la competitividad.

También valoramos las nuevas ideas y el poder de una mente abierta, por lo que reconocemos que cada talento es esencial para la calidad de nuestros proyectos y especialmente para nuestro progreso.Mantenemos nuestra excelencia invirtiendo en innovaciones tecnológicas, las mejores alianzas, adquisiciones de empresas en todo el mundo y la contratación de profesionales altamente capacitados.


  • Wfm Enablement Manager

    hace 2 meses


    Panamá, Panamá Support Services Group Philippines A tiempo completo

    At **Support Services Group** we are looking for an experienced **WFM Enablement Manager** to oversee the WFM Enablement function, focusing on optimizing workforce strategies and ensuring effective implementation across various areas, including WFM Insights and the Global Operating Model. This role is crucial for enhancing operational efficiency, improving...

  • Support Tools

    hace 3 meses


    Panamá, Provincia de Panamá, Panamá STEFANINI LATAM A tiempo completo

    ¡Sé parte de Stefanini! En Stefanini somos más de 30.000 genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor. ¡Seguro no te quieres quedar fuera! **Responsabilidades y atribuciones** Responsabilidades y atribuciones**: - Realizar, validar y dar seguimiento a la implementación de Service Now para el proceso...

  • Support Analyst

    hace 2 meses


    Panamá, Panamá Apm Terminals A tiempo completo

    **Job DescriptionWhat we offer**: Being part of a fast growing, dynamic and impactful team, you, as a Support Analyst will be entrusted with the unique opportunity to be providing and contributing to automation products & enabling services that meet the needs of the business and work well within the overall IoT & automation technology platform. You will have...


  • Panamá, Panamá, Panamá Sagan A tiempo completo

    Job OverviewWe are seeking a highly organized and proactive Virtual Assistant to support an executive in managing their personal and professional responsibilities. The ideal candidate will be responsible for providing time management support, tracking daily activities, and offering guidance on maintaining a healthy work-life balance.About the RoleThis...


  • Panamá, Panamá, Panamá Tigo A tiempo completo

    Job Title: L2 Infrastructure Support SpecialistAre you passionate about delivering exceptional IT services and ensuring the smooth operation of complex infrastructure systems? Do you have a strong background in cloud computing and a desire to work with a leading telecommunications company? If so, we have an exciting opportunity for you to join our team as a...


  • Panamá, Provincia de Panamá, Panamá NTT DATA A tiempo completo

    **Req ID**: 300550 We are currently seeking a Desktop Support Associate-Helpdesk to join our team in Panama, Panamá (PA-8), Panama (PA). - Diagnoses and troubleshoots Level 1 problems encountered with personal computers hardware, software and peripherals. - Answers the helpdesk line and responds to users requests regarding computer systems - Acknowledges...

  • International Merchant

    hace 2 meses


    Panamá, Provincia de Panamá, Panamá ACE Hardware A tiempo completo

    The Job The International Merchant (Tools & Hardware Category) is responsible for all aspects of Ace International assortment strategy, development, and execution through to retail for a respective category. This responsibility spans both B2C and B2B customer types. The position provides leadership within the organization via a thorough understanding of the...

  • International Merchant

    hace 2 meses


    Panamá, Provincia de Panamá, Panamá Ace Hardware International Holdings, Ltd A tiempo completo

    The Job The International Merchant (Tools & Hardware Category) is responsible for all aspects of Ace International assortment strategy, development, and execution through to retail for a respective category. This responsibility spans both B2C and B2B customer types. The position provides leadership within the organization via a thorough understanding of the...


  • Panamá, Provincia de Panamá, Panamá Ace Hardware International Holdings, Ltd A tiempo completo

    The Job The International Panama Brand Manager(Tools & Hardware Category) is responsible for all aspects of Ace International assortment strategy, development, and execution through to retail for a respective category. This responsibility spans both B2C and B2B customer types. The position provides leadership within the organization via a thorough...


  • Panamá, Panamá Ntt Data Services A tiempo completo

    **Req ID**: 295835 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. We are currently seeking a Desktop Support Associate-Helpdesk to join our team in Panama, Panamá (PA-8), Panama (PA). NTT DATA Services currently seeks a "Helpdesk Associate" to join our team in Panama. - Diagnoses and troubleshoots Level...


  • Panamá, Panamá NTT DATA Services A tiempo completo

    Req ID: 295835 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Desktop Support Associate-Helpdesk to join our team in Panama, Panamá (PA-8), Panama (PA).NTT DATA Services currently...


  • Panamá, Provincia de Panamá, Panamá Quest Software A tiempo completo

    Overview: Do **you** **want to work in a fun and supportive environment? Do you want to join a world-class company where you can transform your career? At One Identity we know that companies with a strong positive culture perform so much better. That is why every day we strive to create a collaborative and inclusive working environment where our people can...

  • Support Analyst

    hace 4 semanas


    Panamá, Panamá, Panamá APM Terminals A tiempo completo

    Job DescriptionAs a Support Analyst at APM Terminals, you will be part of a dynamic and impactful team that provides and contributes to automation products and enabling services. Your role will involve providing day-to-day smooth operations by contributing towards improving and managing Support Tasks on automation products and enabling Services Support.Key...


  • Panamá, Panamá, Panamá APM Terminals A tiempo completo

    Job DescriptionAs a Support Analyst at APM Terminals, you will be responsible for providing top-notch support to our customers and ensuring the smooth operation of our automation products and services. Your key responsibilities will include investigating and resolving incidents, fulfilling service requests, and coordinating with stakeholders to resolve...


  • Panamá, Panamá United Nations Development Programme (RCLAC, regional office for Latin America and the Caribbean reg A tiempo completo

    **Description**: **Background** - A FACS practice has been established within UNDP´s Nature, Climate and Energy team, which is tasked to support UNDP Country Offices with FACS related challenges in a way that is aligned with UNDP´s FACS strategy. - UNDP´s Green Commodities Programme (GCP) is one of UNDP´s global projects in support of implementing...


  • Panamá, Panamá, Panamá APM Terminals A tiempo completo

    Job DescriptionAs a Support Analyst in our Automation team, you will play a critical role in ensuring the smooth operation of our automation products and enabling services. You will be responsible for investigating and resolving incidents, fulfilling service requests, and coordinating with stakeholders to ensure timely resolution.Key...


  • Panamá, Provincia de Panamá, Panamá Quest Software A tiempo completo

    Overview: Do you** **want to work in a fun and supportive environment? Do you want to join a world-class company where you can transform your career? At One Identity we know that companies with a strong positive culture perform so much better. That is why every day we strive to create a collaborative and inclusive working environment where our people can...


  • Panamá, Panamá Brilliant Computers A tiempo completo

    Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites and from Remote Team. - Ability to lift / move computer equipment weighing up to 50Lbs. - Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS. - Usage Knowledge of...

  • Sales Support Consultant

    hace 1 semana


    Panamá, Provincia de Panamá, Panamá Caterpillar A tiempo completo

    **Career Area**: Sales **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and...


  • Panamá, Provincia de Panamá, Panamá Otte Polo Group A tiempo completo

    The **Otte Polo Group** is a business group in the tech support, call center, and fulfillment industries. We operate in the U.S., Ukraine, Nicaragua, and Peru. Our brands include: Geeks on Site, Responsive Answering Service, and Phase V Fulfillment. Are you looking to grow professionally? Are you passionate about innovative business models and quality...