Business Assistant

hace 2 días

Panama Citi A tiempo completo

The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

**Responsibilities**:

- Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
- Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
- Conduct necessary analyses to address client needs
- Communicate resolutions to clients
- Develop and maintain client portfolio through regular calls and face to face interaction, as needed
- Inform clients about problems (system failures, market issues) and provide regular resolution updates

**Qualifications**:

- 0-2 years of relevant experience
- Experience in customer service preferred
- Computer proficiency
- Consistently demonstrate clear and concise written and verbal communication
- Proven investigative and analytical skills
- Demonstrated ability to present concepts and influence change
- Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
- Proven ability to work under limited supervision within a team environment

**Education**:

- Bachelor's degree/University degree or equivalent experience

**Principales Responsabilidades**:

- Coordinar y monitorear el proceso de apertura y mantenimiento productos periódico de los clientes dentro del portafolio asignado y bajo el scope de Relationship Support Unit.
- Prestar la asesoría al cliente en los procesos de apertura y mantenimiento así como en la ejecución de transacciones.
- Asegurar que las operaciones pactadas sean correctamente procesas en tiempo y sin riesgos documentarios para el banco.
- Coordinar con el equipo de riesgo de crédito los cambios en las líneas de acuerdo con los lineamientos del Oficial de Relación.
- Coordinar las excepciones en los procesos de apertura y procesamiento de transacciones manuales y semi-manuales hasta su resolución.
- Coordinar la investigación de eventos de excepción e interactuar con equipos claves para identificar y resolver problemas para determinar la causa raíz y proponer soluciones. Comunicación con los Centros de Excelencia (CSCs) para el cumplimiento de los estándares de servicio por cliente y producto
- Asesorar al cliente personal y telefónicamente en las consultas de sus operaciones en proceso, documentarias, etc. y derivarlo correctamente a los equipo de servicio cuando sea pertinente.

**Cualificaciones**:

- Universitarios: Finanzas, Contabilidad, Ingeniero Industrial, Administrador, Abogado o carreras afines.
- 2 años de experiência en posiciones relacionadas a atención al cliente, procesos de manejo de documentación, análisis de información, extracción de reportes y cruce de datos, buen criterio y análisis de errores y causa raíz.
- Demostrar de manera constante una comunicación escrita y verbal clara y concisa.
- Capacidad demostrada para presentar conceptos e influir en el cambio.
- Servicio al cliente de alta calidad constante con foco en desarrollar la relación con el cliente y lograr resultados de calidad.
- Habilidad comprobada para trabajar bajo supervisión limitada dentro de un entorno de equipo.
- Ingles fluido escrito y hablado
- Habilidades Específicas: Trabajo en Equipo y organizado.
- Capacidad de trabajo bajo presión.
- Fuertes habilidades de ejecución
- Manejo apropiado de tiempos de entrega y cumplimientos de compromisos
- Conocimiento avanzado de Paquetes Office, capacidad de análisis y síntesis,
- Conocimiento de normativas dictadas por la AML sobre políticas de Conoce al Cliente

**Educación**:

- Licenciatura/título universitario o experiência equivalente
- ** Inglés intermedio-avanzado Indispensable**
- **Job Family Group**:
Customer Service
- **Job Family**:
Institutional Customer Service
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

  • Executive Administrative Assistant

    hace 4 semanas

    Panama BMA Group A tiempo completo

    **Executive Administrative Assistant** **Responsibilities**: - Assist management in coordinating and executing daily administrative tasks. - Prepare reports, presentations, and documents using Microsoft Excel, PowerBI, and other software tools as needed. - Manage and maintain databases and electronic filing systems in an orderly and up-to-date manner. -...

  • Accounts Receivable Clerk

    hace 4 semanas

    Panama Hilton A tiempo completo

    An Accounts Receivable Clerk / Assistant will fully support the Credit Team within the Finance department by following charges and credit procedures and balancing accounts frequently. **What will I be doing?** As an Accounts Receivable Clerk / Assistant, you will fully support the Credit Team within the Finance department by following charges and credit...

  • Assistant Front Office Manager

    hace 4 semanas

    Panama Hilton A tiempo completo

    Assistant Front Office Manager An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front Office...

  • Human Resources Assistant

    hace 4 semanas

    Panama Neo Holding Group A tiempo completo

    The Human Resource Assistant will provide support on daily functions of the Human Resources (HR) department including recruiting, interviewing, hiring and staff, pay, benefits, and leave, and enforcing company policies and practices. Más de 5 años en el Mercado, NHG es una organización formada por emprendedores con más de 50 años de...

  • Assistant Counsel Ii Latam

    hace 7 días

    Panama Estée Lauder Companies Gmbh A tiempo completo

    Assistant Counsel II LATAM Description Grow your career with The Estée Lauder Companies! The Estée Lauder Companies Inc. is one of the world's leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products. As the global leader in prestige beauty, we touch over half a billion consumers a year. Our Company's products are...

  • Assistant Counsel Ii Latam

    hace 6 días

    Panama Estée Lauder Companies Gmbh A tiempo completo

    Assistant Counsel II LATAM Grow your career with The Estée Lauder Companies! The Estée Lauder Companies Inc. is one of the world's leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products. As the global leader in prestige beauty, we touch over half a billion consumers a year. Our Company's products are sold in...

  • Virtual Assistant

    hace 4 horas

    Panama Bionic Talent A tiempo completo

    **About the Client**: Our client, a leading digital marketing agency catering to local businesses in the USA, is on a mission to drive exceptional growth and results for local enterprises. With a steadfast dedication to quality and a relentless pursuit of excellence, they're in search of a proficient Virtual Assistant to complement their team. **About the...

  • Treasury Assistant

    hace 1 semana

    Panama BairesDev A tiempo completo

    Who We are BairesDev is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional...

  • Business Support Assistant Ft-g3

    hace 1 semana

    Panama Programa Mundial De Alimentos A tiempo completo

    Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. ORGANIZATIONAL CONTEXT The United Nations Humanitarian Response Depot (UNHRD), managed by WFPs Supply Chain Division, is a network of six strategically located depots...

  • PMO Assistant

    hace 1 semana

    Panama BairesDev A tiempo completo

    Who We are BairesDev is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional...

  • Executive Assistant

    hace 4 horas

    Panama BetterWho A tiempo completo

    We need a coordinator who can assist with smoothing out the day-to-day tasks that can bog down progress including research, data tracking, scheduling, partner engagement, social media content, travel planning, event planning, marketing support and more. **Executive Support**: - Scheduling and meeting support to both founders including: Coordinate logistics...

  • Assistant Counsel Ii Latam

    hace 4 días

    Panama Estée Lauder Companies A tiempo completo

    Grow your career with The Estée Lauder Companies! The Estée Lauder Companies Inc. is one of the world's leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products. As the global leader in prestige beauty, we touch over half a billion consumers a year. Our Company's products are sold in approximately 150 countries...

  • Accounting Assistant

    hace 1 semana

    Panama BairesDev A tiempo completo

    Who We are BairesDev is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional...

  • Recruitment Assistant

    hace 6 días

    Panama Pnud Argentina A tiempo completo

    Background Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a 'leave no one behind'...

  • Capex IT Assistant Manager

    hace 2 días

    Panama Estée Lauder Companies A tiempo completo

    Grow your career with The Estée Lauder Companies! The Estée Lauder Companies Inc. is one of the world's leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products. As the global leader in prestige beauty, we touch over half a billion consumers a year. Our Company's products are sold in approximately 150 countries...

  • Accounting Assistant

    hace 4 semanas

    Panama Doka Group A tiempo completo

    **Company Description** Regionally rooted. Internationally successful. That is what Doka, as part of the Umdasch Group, stands for. As an Austrian family company established more than 150 years ago, the group started as a leading regional business in the Amstetten area. Now with more than 7,000 employees at over 160 sites on 5 continents it has expanded far...

  • Assistant Counsel, Talent

    hace 4 semanas

    Panama Estée Lauder Companies Singapore A tiempo completo

    **Assistant Counsel, Talent**: - Panamá, Panama - Legal - 2222801 - Estée Lauder Companies **Job Description**: **Grow your career with The Estée Lauder Companies!** The Estée Lauder Companies Inc. is one of the world's leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products. As the global leader in prestige...

  • Assistant Counsel, Talent

    hace 5 días

    Panama Estée Lauder Companies Gmbh A tiempo completo

    Assistant Counsel, TalentDescriptionGrow your career with The Estée Lauder Companies!The Estée Lauder Companies Inc. is one of the world's leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products. As the global leader in prestige beauty, we touch over half a billion consumers a year.Our Company's products are sold...

  • Accounting Assistant latam

    hace 4 días

    Panama BairesDev A tiempo completo

    BairesDev is proud to be one of the fastest-growing companies in Latin America and a welcoming, highly rated employer (Glassdoor Employee Score: 4.3). With more than 3500 employees in 27 countries and world-class clients from start-ups to Fortune 500 companies, we’re only as strong as the multicultural teams at the heart of our business. BairesDev runs on...

  • Global Mobility Assistant latam

    hace 4 días

    Panama BairesDev A tiempo completo

    BairesDev is proud to be one of the fastest-growing companies in Latin America and a welcoming, highly rated employer (Glassdoor Employee Score: 4.3). With more than 3500 employees in 27 countries and world-class clients from start-ups to Fortune 500 companies, we’re only as strong as the multicultural teams at the heart of our business. BairesDev runs on...