Customer Service
hace 2 semanas
LA TAPA DEL COCO is an Afro-Panamanian cuisine restaurant with more than 10 years in the market. Our mission as a company is to define what it means to be Afro-Panamanian and millennial at the same time.
We focus a lot on Quality, we take care of every detail of our processes, products and services, always looking to deliver the best results and exceed expectations of our consumers. We are looking for the best and brightest to join our team. We want motivated, hardworking and proactive people.
**Your main functions will be**:
Receiving orders through the platforms used in the restaurant (Apetito24, website).
Sending orders as appropriate.
Customer service via telephone, whatsapp or social networks.
Keeping a record of calls made through the computerized system.
Maintain records about your area and sales to customers.
Perform daily cash closing.
Reporting activity and results reports such as daily call reports, weekly work plans and monthly sales analysis.
Possess self-confidence, positive mindset, with the ability to manage territories effectively.
Understanding of the sales process and its dynamics from inception to close.
Experience using computers and the internet for a variety of tasks.
Office skills (Excel and Word Intermediate - Advanced).
Intermediate to Advanced English language proficiency, hold a conversation in English with a customer, explain the menu, understand customer needs and take orders.
Cleaning of work area and room (at the beginning and end of shift)
Inventory of supplies (cutlery, beverages, packaging bags).
**In exchange for your commitment, we offer you**:
Excellent working environment.
Competitive salary
Stable position with real possibilities for professional development.
**Requirements**:
**Education**: Studies in Gastronomy, Hospitality or Tourism. Not limited.
**Experience**: In the functions of waiter/waitress, cashier or customer service.
Basic English level will be a plus.
Availability to work rotating shifts and holidays.
**It will be positively valued**:
Organization at work.
Effective communication skills.
Ability to multi-task.
Analytical skills.
Attention to detail.
Results oriented
Team player
Resistance to pressure
Flexibility and adaptability.
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