Operations Manager

hace 5 meses

Panama Marriott International A tiempo completo

JOB SUMMARY Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE Education and Experience - High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Leading Operations Team - Ensures that goals are being translated to the team as they relate to guest tracking and productivity. - Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. - Ensures that the team has the capabilities to meet expectations. - Leads by example demonstrating self-confidence, energy and enthusiasm. - Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.

Managing Property Operations Function(s) - Follows property specific second effort and recovery plan. - Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. - Takes proactive approaches when dealing with employee concerns. - Extends professionalism and courtesy to employees at all times.
- Communicates/updates all goals and results with employees. - Meets semiannually with staff on a one-to-one basis. - Assists/teaches the team scheduling against guest and hours/occupied room goals. - Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience - Provides excellent customer service by being readily available/approachable for all guests. - Takes proactive approaches when dealing with guest concerns. - Extends professionalism and courtesy to guests at all times. - Responds timely to customer service department request.
- Ensures all team members meet or exceed all hospitality requirements. Managing Profitability - Assists in performing required annual Quality audit with GM & RD. - Ensures a viable key control program is in place. - Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Conducting Human Resources Activities - Interviews and assists in making hiring decisions. - Receives hiring recommendations from team supervisors. - Ensures orientations for new team members are thorough and completed in a timely fashion. Marriott International is an equal opportunity employer.

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it's the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful.

Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things.

Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others. Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Operations Manager

    hace 3 semanas

    Panama City Faststream Recruitment A tiempo completo

    A leading logistics company is seeking an experienced Operations Manager to join their team in the Americas. If you have a maritime background and are ready to lead operational excellence, apply today! Key Responsibilities: Coordinate daily operations between internal teams and third-party agents Oversee vessel stowage plans and terminal operations...

  • Infrastructure & IT Operations Manager

    hace 5 meses

    Panama Control Risks A tiempo completo

    The Infrastructure & IT Operations Manager will lead a group of infrastructure and network engineers globally geographically dispersed, providing incident resolution and proactive preemptive maintenance, while acting as a technical liaison between IT and the business. **Responsibilities**: - Work with complex systems infrastructure and make modifications...

  • Junior Operations Manager

    hace 5 meses

    Panama INSIGNIA RESOURCES PANAMA S.A. A tiempo completo

    The Junior Operations Manager perform several functions to keep the unit running effectively and efficiently: - Responsible for training agents to make sure that service delivery on their part is always up to speed - Responsible for allocating worktime to agents according to the workload (frequency of calls) - Oversee the recruitment of required and...

  • Hotel Operations Manager Magnetic Island

    hace 5 meses

    Panama Selina A tiempo completo

    Description Who we areSelina's mission is to build a global movement where people live, travel, work and explore unique local experiences while forging meaningful connections. Built with the digital nomad in mind, Selina is disrupting the hospitality industry with a design, tech and socially-centric approach to boutique hotel and co-working experiences that...

  • Operations Manager

    hace 5 meses

    Panama Marriott International, Inc A tiempo completo

    **Job Number** 23131123 **Job Category** Rooms & Guest Services Operations **Location** AC Hotel Panama City, Calle Ricardo Arias 14, Panama City, Panama, Panama **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for assisting in successfully executing all operations in the hotel...

  • Operations Manager

    hace 4 meses

    Panama Marriott International, Inc A tiempo completo

    **Job Number** 24110136 **Job Category** Rooms & Guest Services Operations **Location** AC Hotel Panama City, Calle Ricardo Arias 14, Panama City, Panama, Panama VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for assisting in successfully executing all operations...

  • Operations Manager

    hace 5 meses

    Panama Marriott International, Inc A tiempo completo

    **Job Number** 24087160 **Job Category** Rooms & Guest Services Operations **Location** W Panama, Calle 50 and Aquilino de la Guardia, Panama City,., Panama VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for assisting in successfully executing all operations in the...

  • Revenue Manager

    hace 5 meses

    Panama Hyatt Corporation A tiempo completo

    Revenue Manager Hyatt Regency Hyatt Regency Panama City Panama - Panama CityRevenueDepartment Head/ManagerFull-timeReq ID: PAN000047LocalSummaryThe Revenue Manager provides revenue accounting leadership and business best practices to the hotel. The Revenue Manager has responsibility for all technical accounting aspects of hotel's revenue streams. This role...

  • Revenue Manager

    hace 4 meses

    Panama Hyatt Regency Panama City A tiempo completo

    Summary The Revenue Manager provides revenue accounting leadership and business best practices to the hotel. The Revenue Manager has responsibility for all technical accounting aspects of hotel's revenue streams. This role will provide key leadership surrounding the hotel's revenue recognition policies and will regularly interface with the sales, operations...

  • Outlets Manager

    hace 6 meses

    Panama Accorhotel A tiempo completo

    Job Description As the Outlets Manager, you will provide a vision and leadership that fosters an engaged team and ensures quality, efficiency and superior service. This position will be responsible for the effective and efficient day to day operation and will play an integral role in the training of employees and leaders. The Outlets Manager is also...

  • Food and Beverage Operations Manager

    hace 5 meses

    Panama The Luxury Collection A tiempo completo

    JOB SUMMARYPosition responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage, and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations....

  • Director Retail Operations

    hace 4 meses

    Panama Adidas A tiempo completo

    Director Retail Operations Purpose & Overall Relevance for the Organization: - To provide LAM Retail Organization in countries with the right operations guidelines according to Global Retail Center of Excellence and monitor execution to ensure consistency, identify best practices and gather feedback. Develop and implement business and consumer focused...

  • Revenue Manager

    hace 5 meses

    Panama City Hyatt Corporation A tiempo completo

    Revenue Manager Hyatt Regency Hyatt Regency Panama City Panama - Panama CityRevenueDepartment Head/ManagerFull-timeReq ID: PAN000047Local Summary The Revenue Manager provides revenue accounting leadership and business best practices to the hotel. The Revenue Manager has responsibility for all technical accounting aspects of hotel's revenue...

  • Bar Manager

    hace 6 meses

    Panama Accor A tiempo completo

    Job Description Bar Manager Are you a passionate foodie who is not afraid of thinking outside the box? Then, we have the job for you! As a Bar Manager, you will strategically lead the team to take guest satisfaction to the next level. What you will be doing: Lead, mentor and train the Bar Operations team Ensure Food & Beverage relevant brand standards are...

  • Night Manager

    hace 5 meses

    Panama Marriott International A tiempo completo

    JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations during the overnight shift.Ensures that the highest levels of hospitality and service are provided during the overnight shift.Represents property management in resolving any guest or property related situation.Personally assisting in resolving any issues and completing...

  • Head of Internal Operations

    hace 5 meses

    Panama Tax Goddess A tiempo completo

    **Job Overview** Unlike a COO role, the HOD position maximizes efficiency within specific internal departments. You'll be a strategic leader, leveraging data to make informed decisions and drive successful project completion. This role is critical in driving the operational success of Tax Goddess, ensuring efficiency, quality, and cost-effective management...

  • Director of Operations

    hace 5 meses

    Panama Hilton A tiempo completo

    A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. **What will I be doing?** As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed...

  • Food and Beverage Operations Manager

    hace 5 meses

    Panama Marriott International A tiempo completo

    **Additional Information**: This hotel is owned and operated by an independent franchisee, The Bristol Resort..The franchisee is a separate company and a separate employer from Marriott International, Inc.The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation,...

  • Director of Operations

    hace 5 meses

    Panama Hyatt Regency Panama City A tiempo completo

    Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the Executive Committee, the Director of Operations is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the hotel General...

  • Manager, Operations Analytics HR Services

    hace 5 meses

    Panama The Estée Lauder Companies A tiempo completo

    **About Estee Lauder Companies** ELC (Estee Lauder Companies) is a global leader in prestige beauty that delights consumers with transformative products and experiences, inspiring them to express their individual beauty. They are the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands...