Manager, Operations Analytics HR Services

hace 4 semanas


Panama The Estée Lauder Companies A tiempo completo

**About Estee Lauder Companies**

ELC (Estee Lauder Companies) is a global leader in prestige beauty that delights consumers with transformative products and experiences, inspiring them to express their individual beauty. They are the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in 150 countries. Infused throughout their organization is a passion for creativity and innovation; a desire to push the boundaries and invent the unexpected.

From a position of strength, The Estée Lauder Companies (ELC), the leader in prestige beauty products, embarked on the Leading Beauty Forward program, chartered to fuel product innovation and enhance market agility. A key element of this strategy was the design of a new way to support its suite of 30 brands globally. The company chose Panama as being best suited to establish its new Global Business Services (GBS) operation center. This new center will initially deliver Finance, Human Resources and Legal services to ELC employees across several geographies and time zones. Through a new innovative service minded approach, this center will redefine service standards globally at ELC. This new GBS team will provide a one-stop-shop solution for the ELC businesses, supported by new customer engagement insights, new systems, and new reporting. In addition to delivering exceptional service to the ELC businesses each day, the GBS team will also be responsible for continuously streamlining work in pursuit of growing its service offering in support of achieving ELC’s strategic and business objectives. New site, new team, new opportunity.

**Position Overview**

Responsible for managing and understanding the operations of the global OneSource HR Service Delivery tower. This includes internal metrics, processes, procedures, and technologies/systems. This role primarily derives actionable insights through data analysis and also acts as project manager for projects in said areas.

**Qualifications** Responsibilities**
- Support OneSource HR Service Delivery teams with the management of internal operations by using data-driven decision making and process understanding through:

- Definition, Refinement, Implementation, and Standardization of Metrics: Establish and evolve internal and external KPIs, SLAs, and visualization/dashboards to effectively measure and report on operational performance.
- Visualization and Storytelling: Utilize data analytics to create visually appealing and impactful presentations that effectively communicate insights to internal and external stakeholders
- Continuous Improvement Mindset: Collaborate across HR Services teams to bring insights to life through standardization, process improvement, and automation to internal products and systems, including case management, ticketing, telephony, and others.
- Curiosity and Problem-Solving: Possess a high degree of curiosity and problem-solving skills with the ability to connect different pieces of information.
- Project Management expertise: Manage projects related to operational improvements, system implementations, and process enhancements.
- Independent and Collaborative Work: Able to work independently and collaboratively, taking ownership of tasks and contributing to the team's success.
- Managing Through Others: Exhibit strong leadership and influencing skills, able to coach and develop other OneSource team members.
- Global Business/Shared Services Experience: Prior experience in a Global Business/Shared Services environment, including knowledge of product ecosystems such as case management, telephony, and HRIS (preferred).

**Job**: Customer Service

**Primary Location**: Latin America-PA-8-Panamá

**Job Type**: Standard

**Schedule**: Full-time

**Shift**: 1st (Day) Shift

**Job Number**: 2312294


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