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Customer Information Research Supervisor
hace 2 meses
The Supervisor of Customer Information Research will lead a team of Researchers and Quality Specialists to complete standardized research processes and differentiate Grainger’s understanding of our customers. Supported by Customer Information Analysts, Process Engineers, Technology Developers, and Business Leaders, this role will foster a culture of continuous improvement that embraces problem-solving and waste elimination. By making actionable customer information available, we help Grainger market, sell, and deliver the best products and solutions that meet the needs of our customers. Supervises a team that actively curates and supplements customer information for all of Grainger, primarily through online research. Uses metrics and data to prioritize task loading and allocates talent to balance the need to complete work today with the need to build new capabilities for the future. Understands the US MRO market - what customers exist in which industries, and how attractive they are to Grainger. Leads the team to define new ways of working and incentivizes direct reports to improve the quality of our work while increasing operational efficiency. Teaches the team to actively identify opportunities to eliminate process waste, aggregate tasks, optimize activities, and automate steps. Contributesto analysis - helping Grainger get to know our customers and how we can fulfill their MRO needs. Presents and shares work with peers. Collaborates with Process Engineers and Technology Developers to transform the way that the Customer Information Research team completestheir work. Creates a culture of continuous improvement that is based on standard work and embraces the cycle of problem identification, problem-solving, and process control.
**Requisitos**:
- read, write, speak) Thorough, thoughtful online research
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