Lead Integration Service Manager
hace 5 días
This figure will be key to establish the Service Management WoW along with the CI / CD team, NOC, and other operation areas in the organization.Reports To: Direct Line: Head of Integration.Core Responsibilities: Lead Drive enhancement and maturity of the Service Management model for Integration solutions.Design and utilize score-cards, surveys, methods and tools to monitor KPI and SLA compliance. Collaborate with relevant teams to define the service portfolio roadmap, maturity path, customer priorities and drive to continuously improve maturity levels.Accountable, along with the Head of Integration, for the strategic direction and guidance of ITSM processes and functions, as well as their supporting tools. Ensure services and tools are consistently deployed, executed, measured, monitored, and improved for Incident Management, Problem Management, Change Management, Asset Management, Configuration Management (CMDB), Capacity Management, Service Catalog, ServiceNow ITSM Platform, etc.Develop business cases to propose and implement additional ITSM processes and functions to further improve service - Knowledge Management, Release Management, Event Management, Request Management (with self-service capabilities)Ensure service levels are defined and met around Availability, Performance and Resiliency.Own and Orchestrate a formal Root Cause Analysis (RCA) methodology to drive long term resolution of Sev 1 (Critical severity incidents), recurring incidents, recurring problems, or major events.Identify and define opportunities for process improvement and adhere to the principals of Continual Service Improvement utilizing metrics to ensure processes provide the anticipated value to stakeholders and users.Continually analyze and refine service portfolio metrics to help shape the future ITSM Strategy. Service reporting and reviews (SLI/SLOs) with key stakeholders.Author, contribute, and maintain our evolving knowledge base including support and operational runbooks, platform tenant guides, and onboarding and release documentation with an underlying goal of driving as much best practice and self-service as possible.Enhancement of Ticketing and Workflow processes.
Tigo Panama directly employs more than 2,500 people nationwide and offers internal growth opportunities to its staff. We have a firm purpose that moves us and unites all of us who work in the company: "To build the largest digital network to connect Panamanians by developing the communities we serve and improving their quality of life." Sangre Tigo runs through our veins, we are proud of our company and its history, we are innovative, we are passionate, we live to improve our communities and our clients are at the center of everything we do. We invite you to be part of our Tigo family
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Service Manager
hace 7 meses
Panama Personal Soft A tiempo completoService Manager Modalidad de trabajo Presencial Años de Experiência Laboral Requerida mínimo 3 años Perfil Profesional en Ingeniería de Sistemas, Ingeniería Industrial, Administrador de Empresas. Conocimientos Técnicos Requeridos (obligatorios) Superior a 3 años manejando equipos de trabajo. Experiência en manejo de clientes y en realizar...
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Technical Service Manager
hace 2 semanas
Panama Mr. Tire Auto Service Centers A tiempo completoCompany DescriptionMonro, Inc. is one of the nations largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industryMonro Auto Service and Tire Centers, Mr. Tire, Tire Choice, amongst...
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City Lead Community Manager
hace 2 semanas
Panama Regus A tiempo completo**Why join us?** - **You can lead a revolution**. The way in which we think about workspace and how we work is changing. We are helping to transform the working experience for millions of people. This is a revolution and you can help lead it. - **Do you have what it takes to succeed?** The role of a City Lead Community Manager is varied and challenging. We...
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City Lead Community Manager
hace 1 semana
Panama Iwg Plc A tiempo completoWhy join us? - You can lead a revolution. The way in which we think about workspace and how we work is changing. We are helping to transform the working experience for millions of people. This is a revolution and you can help lead it. - Do you have what it takes to succeed?The role of a City Lead Community Manager is varied and challenging. We want you to...
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City Lead Community Manager
hace 7 días
Panama Iwg Plc A tiempo completoWhy join us? - You can lead a revolution. The way in which we think about workspace and how we work is changing. We are helping to transform the working experience for millions of people. This is a revolution and you can help lead it. - Do you have what it takes to succeed? The role of a City Lead Community Manager is varied and challenging. We want you to...
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City Lead Community Manager
hace 1 semana
Panama Iwg Plc A tiempo completoWhy join us?*You can lead a revolution. The way in which we think about workspace and how we work is changing. We are helping to transform the working experience for millions of people. This is a revolution and you can help lead it.*Do you have what it takes to succeed? The role of a City Lead Community Manager is varied and challenging. We want you to...
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Conference Service Manager
hace 7 días
Panama Accor A tiempo completoDescription Job Title CONFERENCE SERVICE MANAGER What is in it for you: Learning programs through our Academies and the opportunity to earn qualifications while you work Employee benefit card offering discounted rates in Accor worldwide Opportunity to develop your talent and grow within your property and across the world Ability to make a difference in the...
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Conference Service Manager
hace 5 días
Panama Accor HQ A tiempo completo**Description** **Job Title** CONFERENCE SERVICE MANAGER **What is in it for you**: - Learning programs through our Academies and the opportunity to earn qualifications while you work - Employee benefit card offering discounted rates in Accor worldwide - Opportunity to develop your talent and grow within your property and across the world - Ability to...
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Integration Technical Business Analyst
hace 1 semana
Panama Millicom A tiempo completoReview design and testing deliverables to ensure completeness of requirements - Actively participate in Agile processes including planning and estimation - Write acceptance criteria in collaboration with the testing team - Showcase the API deliverables or products to project stakeholders - Identify and implement continuous improvement opportunities - Make...
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Senior Manager, Service Delivery
hace 3 días
Panama Dell Technologies A tiempo completoSenior Manager, Remote Professional Services (M9) - PANAMAIt takes something special to drive the development and implementation of new and exciting products and services. Thats a job for our Services Project and Program Management team within Professional Services. The team works closely with sales, customer service, partners, customers, and other technical...
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Regional Sales Manager Service Projects
hace 5 días
Panama ABB A tiempo completo**Regional Sales Manager Service Projects**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....
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Sales Manager Service Projects
hace 7 días
Panama Abb A tiempo completoAs a Regional Sales Manager Service Projects, you will drive the sales performance of products, systems or services, specifying and implementing effective sales and business-development initiatives in line with global strategy. You will lead and coach the local sales organization to meet ambitious targets and exceed customer expectations.This position...
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International Lead Agents
hace 6 meses
Panama United Airlines A tiempo completoDescriptionThere's never been a more exciting time to join United Airlines.We're on a path towards becoming the best airline in the history of aviation.Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another.It also means that as a global company that operates in hundreds of locations around the...
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International Lead Agents
hace 7 meses
Panama United Airlines A tiempo completo**Description**: There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of...
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E2e Cloud Delivery Manager
hace 17 horas
Panama Asap Staffing Services A tiempo completoCore ResponsibilitiesThe primary responsibility for the E2E Service Cloud manager is to lead the team of engineers responsible for the design, installation, configuration and maintenance of Iridium Cloud infrastructure. This role works closely with NFV/IT E2E Area to ensure that Iridium infrastructure and services are implemented in accordance with corporate...
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Lead Logistics Cx Agent
hace 5 días
Panama Apm Terminals A tiempo completoAs Lead Logistics Customer Experience Agent, you are responsible of a number of assigned Supply Chain (SCM) accounts, taking the responsibility of the efficient shipment coordination as well as the correct execution of the Service Level agreed with clients.Areas of ResponsibilityProfessional and efficient coordination of the assigned SCM account (s).Ensure...
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Customer Service Project Manager
hace 7 meses
Panama New York Global Consultants Inc. A tiempo completoRole Name: Customer Service Project Manager Region: Panama Location: Remote Must have skills: Project Management **English**: Nice to have skills: Strong customer service orientation, advanced English, great communication and negotiation skills Day to day tasks: The project managers will be working on multiple deployments and installations to deliver...
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Digital IT Service Desk Manager
hace 1 semana
Panama Philips A tiempo completo**Job Title**: Digital IT Service Desk Manager **475092 Digital It Service Desk Manager**: Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who...
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Service Team Lead
hace 7 días
Panama Abb A tiempo completoIn this position, you will be supervising a team of Service Engineers and Service Technicians working in Motion Service division in Panama.You will help to execute the Service strategy and boost growth by focusing on delivering timely, high-quality, and cost-effective service offerings, solutions, and projects. You will drive excellence through effective...
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Port Service Sales Manager
hace 9 meses
Panama ABB A tiempo completo**Port Service Sales Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...