Senior Support Engineer

hace 5 meses


Panama United Airlines A tiempo completo

**Description**:
We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

This operational support position offers an opportunity to expand the applicant's knowledge of United's best practices and Digital Technology's tools, processes, and functions. Under the guidance of senior leaders in the Field Services organization, the role involves managing logistics for complex large projects, coordinating project plans, training, and execution. The responsibilities also include ensuring the functionality and quality of solutions, handling technical and business requirements, and overseeing LAN, WAN, VOIP, CCTV, mobility platforms, and infrastructure activities in accordance with United's IT critical infrastructure standards. The successful applicant should possess strong project management, telecommunications expertise, and exceptional customer service skills, while fostering an inclusive environment that values and supports individual differences.

**Job overview and responsibilities**
- Supports regional airports, customer service centers, contact centers and all other United Airlines facilities. Duties include walkthroughs, Digital Technology (DT) equipment support, preventative maintenance, mobility product support, DT infrastructure support, operational equipment and communication rooms, base location inventory management and supply storage.
- Creates a work environment that embraces and appreciates diversity
- Performs system maintenance/administration, diagnostics, automated imaging of PC equipment/IT Infrastructure, installation and removal of PC equipment
- Manages day to day activities for enterprise level support for iOS and Android, drives Audio Visual (AV) innovation and standardization across the region, performs CCTV Testing, diagnostics, and repairs of product for the region
- Attends regional project meetings and provides project tracking and analysis.
- Supports the integration of vendor tasks and tracks and reviews vendor deliverables
- Coordinates activities with internal/external technology owners/service providers. Network Engineering, WAN Engineering, WiFi Engineering, mobility Engineering
- Ensures the Main Distribution Frame (MDF) room and Intermediate Distribution Frame (IDF) conform to established enterprise/industry standards Building Industry Consulting Service International (BICSI), Electronic Industries Alliance (EIA), Telecommunications Industry association (TIA) monitor, manage, and maintain (DT) Digital Technology infrastructure and end user equipment to ensure expected availability and performance levels are achieved

**This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.**

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.

**Qualifications**:
**Required**
- Bachelor's degree or 4 years of relevant work experience
- An Associates degree in Information Technology or equivalent (DT) Digital Technology experience
- Minimum of 3-5 years of IT experience
- Mobility IOS/Android, Windows, LAN room and (DT) Digital technology Infrastructure experience (Copper, fiber optic)
- International Travel required (60%) along with after-hours work and weekends support, as needed
- Provides on-site support and is on-call 7x24x365, as needed
- Must be legally authorized to work in Panama for any employer without sponsorship
- Must be fluent in English and Spanish (written and spoken)
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position

**Preferred**
- A certification from (BICSI) Building Industry Consulting Service International

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT



  • Panama Topmanage A tiempo completo

    **Día a día del Network Support Engineer**: - Atender incidencias ocasionadas a nível de nuestro Cloud Services y base instalada en OnPremise, dando respuesta inmediata ante cualquier situación que genere perdida del sistema al cliente. Ayudar a identificar la causa raíz del problema entre las distintas capas y buscar maneras de evitar que suceda. -...


  • Panama Insignia Resources Panama S.A. A tiempo completo

    The Senior Engineer will be responsible for providing escalated support, proactive system and network maintenance, and project work that includes infrastructure design, cloud architecture and deployment, migrations, and other types of projects. Primary Responsibilities Participate and lead technical projects for customers and internal infrastructure....


  • Panama The Bridge Social A tiempo completo

    Somos The Bridge The Bridge es la red de profesionales digitales más grande de LATAM con más de 230 mil rockstars. Startups, scale-ups, grandes empresas y consultorías de todo el mundo trabajan con nosotros para conseguir los proyectos más desafiantes e impactantes. ¿Estás listo para participar en el desafío? La Posición Estamos buscando al próximo...


  • Panama Oceans Code Experts A tiempo completo

    Oceans Code Experts is looking for talented individuals that are ready for the next step in their career, we offer a collaborative professional environment as full of rewarding experiences as it is of challenges. A Senior Java Software Engineer at Oceans can expect to work on multiple projects, work with a cross-functional team, and are transparent about...

  • Senior Data Engineer

    hace 5 meses


    Panama Gi Group Holding A tiempo completo

    WE TRANSFORM THE FUTURE OF PEOPLE! The Bridge is the global network of talent experts in digital and technological profiles. We are part of the largest ecosystem and global leader of integrated human capital solutions, Gi Group Holding. We create value by connecting leading companies with the best talents in the market around the world. Our purpose is to...

  • Senior DevOps Engineer

    hace 6 meses


    Panama Encora A tiempo completo

    **Important Information** Experience: + 5 years Job Mode: Full-time Work Mode: Work from home. **Job Summary** As a **_Senior DevOps Engineer 6300)_**, you will be part of a highly skilled technology and agile team by supporting and developing cutting-edge solutions to meet our business requirements. You will help us accelerate our customers' business...


  • Panama INSIGNIA RESOURCES PANAMA S.A. A tiempo completo

    The Senior Engineer will be responsible for providing escalated support, proactive system and network maintenance, and project work that includes infrastructure design, cloud architecture and deployment, migrations, and other types of projects. Primary Responsibilities Participate and lead technical projects for customers and internal...


  • Panama City EF Education First A tiempo completo

    With one shared mission of opening the world through education, EF is a multicultural and multilingual community of team members working across 55 countries all around the world. Bring your talents, your perspective, and your ambition. In return, we offer a vibrant, dynamic working environment, and a fulfilling international career. EF Educational...

  • Electrical Engineer

    hace 5 meses


    Panama CSA Group A tiempo completo

    _**Join Our Growing Team**_ CSA provides the ideal place for you to develop or start your career in a fast-paced, diverse environment. At CSA Group, one of our guiding principles is to treat people with respect, and we appreciate diversity in their backgrounds, experiences and opinions. If you think you have what it takes to be an industry leader, send us...


  • Panama Bairesdev A tiempo completo

    BairesDev se enorgullece de ser la empresa de software outsourcing de más rápido crecimiento de América. Nuestros equipos están conformados por personas de todo el mundo, lo que nos permite contar con una fuerte esencia multicultural. Para ofrecer constantemente soluciones de la más alta calidad, contratamos solo al 1% superior de los mejores talentos y...


  • Panama Product Perfect, LLC A tiempo completo

    **Product Perfect** is a leading software consulting firm, headquartered in Southern California. We're currently seeking a **Expert Level, Sr ReactJS Engineer **to join our distributed team of web product experts. As a Senior React Engineer, you'll play a pivotal role in shaping innovative front-end solutions using React, JavaScript, and various NodeJS...


  • Panama Endress+Hauser International AG A tiempo completo

    About the job The Endress+Hauser Group: At Endress+Hauser, we are a leading international supplier of measuring devices, services, and solutions for industrial process engineering. With around 17,000 employees worldwide, we take pride in being a family-owned company. We believe that the competence and motivation of our employees are crucial to our future...

  • Software Engineer

    hace 5 meses


    Panama Arka Servicios de Recursos Humanos A tiempo completo

    Focus on cloud-based and distributed architectures using event-driven and RESTful APIs. Support and maintain our existing systems and subsystems based on previous-generation cloud technologies. Work in an Agile team that follows DevSecOps philosophy and takes ownership of the delivered functionality. Build and maintain well-tested software that follows best...

  • Substation Engineer

    hace 5 meses


    Panama CSA Group A tiempo completo

    _**Join Our Growing Team**_ CSA provides the ideal place for you to develop or start your career in a fast-paced, diverse environment. At CSA Group, one of our guiding principles is to treat people with respect, and we appreciate diversity in their backgrounds, experiences and opinions. If you think you have what it takes to be an industry leader, send us...

  • Scada Engineer

    hace 5 meses


    Panama ABB A tiempo completo

    **SCADA Engineer**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on...

  • Scada Engineer

    hace 5 meses


    Panama ABB A tiempo completo

    **SCADA Engineer**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on...


  • Panama Wärtsilä A tiempo completo

    **Design Engineer Controls Retrofit**: We are now looking for a Design Engineer Controls Retrofit to join our team in Panama. **What you will be doing?** The Senior Design Engineer Controls Retrofit is responsible for complex customized design of Propulsion Control Systems to replace old technology or add functionality (on Wärtsilä and non-Wärtsilä...

  • Backend Engineer

    hace 6 meses


    Panama Biz Latin Hub A tiempo completo

    **Job Location**:Panama **Work Modality**: Remote **Employment Type**: Full-time / indefinite contract **Responsibilities**: - Design and implement various aspects of software systems at a class and method level, with the support of a team. - Analyze requirements and provide technical recommendations accordingly. - Develop and execute basic unit tests. -...


  • Panama Allied Worldwide Limited A tiempo completo

    **About us** We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. Over the last 27 years, we have delivered millions of pounds in cost savings...


  • Panama Addmore Group Inc A tiempo completo

    Our client is looking for an **SAP Integration Support****: - for a full-time perm position.- Start date: April. - Schedule: 37,5 hours / week - Benefits: included*** - Work model: Hybrid - 1 or 2 days onsite per week - Location**:Panama or close to this country (Mexico, Ecuador, Colombia, Argentina) - Work model: Hybrid - 1 or 2 days onsite per week or...