Incident Response Coordinator
hace 5 días
EF Education First is a global leader in international education, with a presence in 115 countries and a mission to open the world through education. We're seeking a highly skilled and empathetic individual to join our Safety and Incident Response team as an Incident Response Intern.
About the RoleThis is a six-month internship starting in March 2022, where you'll work closely with our Safety and Incident Response team to communicate with Tour Leaders during operational incidents. Your main role will be to assist with case management to support the operation teams' needs for different tour products. You'll gain firsthand exposure to our Safety-First Program and a holistic view of how our business operates.
Main Responsibilities- Answer all calls that come into the Operations Emergency line, open operational cases, and assign to the correct specialist by product
- Liaise with teammates across departments to ensure consistency of cases and case management procedures
- Provide on-tour support and assist with the operational tasks required to produce a tour
- Collaborate with internal stakeholders, such as Procurement, Invoicing, and the Tour Director Department to provide a beautiful customer experience
- Assist the Safety and Incident Response team with administrative tasks as needed
- Complete fluency in English, confident and clear communication. Additional languages are a plus.
- Excellent communication and organizational skills
- Great attention to detail
- Strong service mind and listening skills
- Talented team player
- Positive attitude and empathy for others
- Good judgement – ability to recognize when an issue should be escalated
- Calm under pressure
As a member of our Safety and Incident Response team, you'll have the opportunity to work with a talented and diverse group of individuals who share a passion for education and customer service. You'll also have access to our comprehensive training programs and the chance to develop your skills and expertise in a fast-paced and dynamic environment.
EF Education First is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment.
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Incident Response Coordinator
hace 6 días
Panamá, Panamá, Panamá EF Education First A tiempo completoJoin Our Team as an Incident Response InternEF Education First is a global leader in international education, with a presence in over 115 countries. We're looking for a highly motivated and detail-oriented individual to join our Safety and Incident Response team as an Incident Response Intern.About the RoleAs an Incident Response Intern, you will play a...
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Incident Response Coordinator
hace 6 días
Panamá, Panamá, Panamá Ef Education First A tiempo completo{"title": "Incident Response Internship", "description": "Join Our TeamAt EF Education First, we are committed to providing a safe and enjoyable experience for our customers. As an Incident Response Intern, you will play a critical role in ensuring the smooth operation of our tours and programs.Main ResponsibilitiesAssist the Safety and Incident Response...
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Safety and Incident Response Specialist
hace 5 días
Panamá, Panamá, Panamá EF Education First A tiempo completoJob Title: Operational Safety and Incident Response SpecialistEF Education First is seeking a highly skilled and experienced Operational Safety and Incident Response Specialist to join our team in Panama. As a key member of our Tours Safety and Incident Response Team, you will be responsible for driving and overseeing regional operational safety initiatives...
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Safety and Incident Response Specialist
hace 6 días
Panamá, Panamá, Panamá Ef Education First A tiempo completoJob Title: Safety and Incident Response SpecialistEF Education First is seeking a highly skilled and experienced Safety and Incident Response Specialist to join our team in Panama. As a key member of our Tours Safety and Incident Response Team, you will be responsible for driving and overseeing regional operational safety initiatives and directly responsible...
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Safety and Incident Response Specialist
hace 6 días
Panamá, Panamá, Panamá EF Education First A tiempo completoJob Title: Operational Safety and Incident Response SpecialistEF Education First is seeking an experienced Operational Safety and Incident Response Specialist to join our team in Panama. As a key member of our Tours Safety and Incident Response Team, you will be responsible for driving and overseeing regional operational safety initiatives and directly...
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