Operations Emergency Support Team Member

hace 3 días


Panamá, Panamá, Panamá EF Education First A tiempo completo

Are you a customer service enthusiast with a passion for operations and incident response? We're looking for a skilled and empathetic individual to join our Operations Emergency Support Team as a key member of our remote team.

As a member of our team, you will be responsible for answering calls, opening operational cases, and assigning them to the correct specialist by product. You will also collaborate with teammates across departments to ensure consistency of cases and case management procedures.

Additionally, you will provide on-tour support and assist with operational tasks required to produce a tour. You will work closely with internal stakeholders, such as Procurement, Invoicing, and the Tour Director Department, to provide a seamless customer experience.

We're looking for someone with excellent communication and organizational skills, a great attention to detail, and a strong service mind and listening skills. You should be a team player with a positive attitude and empathy for others. If you're fluent in English and have a Panamanian passport or the legal right to live and work in Panama, we'd love to hear from you.

At EF Education First, we're passionate about opening the world through education. We're a multicultural and diverse community working across more than 600 schools and offices in 50 countries. We welcome you to bring your unique perspective and passion to work every day.



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