IT Support Specialist
hace 1 mes
We are a leading provider of short-term commercial loans to small and medium-sized businesses in the United States. Our team is dedicated to delivering exceptional service and support to our clients.
Job SummaryWe are seeking a highly skilled and motivated IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing timely and effective support to our clients, troubleshooting and resolving technical issues, and maintaining accurate documentation.
Key Responsibilities- Provide exceptional customer service and support to clients via phone, email, and remote desktop.
- Troubleshoot and resolve technical issues related to computer hardware, software, and network connectivity.
- Maintain accurate and up-to-date documentation of client interactions and technical issues.
- Collaborate with internal teams to resolve complex technical issues and improve overall system performance.
- Stay up-to-date with the latest technology trends and advancements in the field of IT.
- Bachelor's degree in Computer Science or related field with a minimum of 2 years of experience in a business environment.
- Excellent written and communication skills, with the ability to articulate complex technical issues to non-technical stakeholders.
- Strong analytical and problem-solving skills, with the ability to think critically and outside the box.
- Proficient in the management of Azure AVD and O/M365, with experience working in a fast-paced environment.
- Ability to work independently and as part of a team, with a strong sense of urgency and a desire to succeed.
- Competitive salary and benefits package.
- 11 paid holidays per year.
- Opportunities for professional growth and development.
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