Emergency Response Manager

hace 6 días


Panamá, Panamá, Panamá Ef Education First A tiempo completo
Job Title: Emergency Response Manager

EF Education First is seeking a highly skilled and experienced Emergency Response Manager to join our team in Panama City, Panama.

About the Role:

The Emergency Response Manager will be responsible for managing our crisis management and emergency response function within Educational Tours. This includes working closely with the planning, implementation, and training of our emergency response teams.

Key Responsibilities:
  • Manage customer communication and make decisions independently in serious incidents, including medical issues, law enforcement situations, and large-scale emergencies.
  • Train seasonal staff members to provide great support to our travelers, both in regular and urgent cases.
  • Collaborate with teams to create supportive materials, develop policies, and improve systems for a better traveler experience.
  • Work with team managers in the US and Europe to handle team functions in Panama, such as hiring, payroll, and providing regular feedback and professional development.
  • Participate in the after-hours/weekend staffing rotation to manage urgent cases and resolve standard customer service issues.
Requirements:
  • 2+ years in team management; 3+ years in emergency response or escalated customer service.
  • Fluent in English and Spanish, both written and spoken.
  • Proven ability to manage a project from start to finish and handle sensitive customer communications.
  • Cultural sensitivity and ability to navigate and de-escalate sensitive situations specific to USA and Canadian customers.
Why Join Us:

At EF Education First, we believe that the world is better when people try to understand one another. We offer a dynamic and multicultural work environment, with opportunities for growth and development. Our Panama office is located in Costa del Este, offering a variety of benefits, including a hybrid model, health and life insurance, and a fitness center accessible only for EF staff.



  • Panamá, Panamá, Panamá EF Education First A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated individual to join our Operations Emergency Support Team as an Emergency Response Team Associate. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers in emergency situations.Key ResponsibilitiesAnswer all calls that come into...


  • Panamá, Panamá, Panamá EF Education First A tiempo completo

    Join EF Education First's Safety and Incident Response TeamEF Education First is a global leader in international education, with a presence in 115 countries and a mission to open the world through education. We're seeking a highly skilled and empathetic individual to join our Safety and Incident Response team as an Incident Response Intern.About the...


  • Panamá, Panamá, Panamá Ef Education First A tiempo completo

    Job Title: Safety and Incident Response SpecialistEF Education First is seeking a highly skilled and experienced Safety and Incident Response Specialist to join our team in Panama. As a key member of our Tours Safety and Incident Response Team, you will be responsible for driving and overseeing regional operational safety initiatives and directly responsible...


  • Panamá, Panamá, Panamá EF Education First A tiempo completo

    Job Title: Operational Safety and Incident Response SpecialistEF Education First is seeking a highly skilled and experienced Operational Safety and Incident Response Specialist to join our team in Panama. As a key member of our Tours Safety and Incident Response Team, you will be responsible for driving and overseeing regional operational safety initiatives...


  • Panamá, Panamá, Panamá EF Education First A tiempo completo

    Job Title: Operational Safety and Incident Response SpecialistEF Education First is seeking an experienced Operational Safety and Incident Response Specialist to join our team in Panama. As a key member of our Tours Safety and Incident Response Team, you will be responsible for driving and overseeing regional operational safety initiatives and directly...


  • Panamá, Panamá, Panamá EF Education First A tiempo completo

    Role OverviewEF Education First is seeking a highly skilled and experienced Emergency Response Manager to join our team in Panama City, Panama. As a key member of our crisis management and emergency response function, you will play a critical role in ensuring the safety and well-being of our travelers.Key ResponsibilitiesManage Customer Communication: Handle...


  • Panamá, Panamá, Panamá EF Education First A tiempo completo

    Are you a customer service enthusiast with a passion for operations and incident response? We're looking for a skilled and empathetic individual to join our Operations Emergency Support Team as a key member of our remote team.As a member of our team, you will be responsible for answering calls, opening operational cases, and assigning them to the correct...


  • Panamá, Panamá, Panamá ArcelorMittal A tiempo completo

    Market Development AnalystAs a key member of our team, you will play a crucial role in driving business growth and expansion in the local market. Your primary responsibility will be to collaborate with the country manager to implement sales strategies and contribute to the development of our portfolio of customers and products.Key Responsibilities:Align with...


  • Panamá, Panamá, Panamá Marriott International A tiempo completo

    Job Number Job Category Loss Prevention & SecurityLocation JW Marriott Panama, Calle Punta Colon, Punta Pacifica, Panama City, Punta Pacifica, Panama VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYPatrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions,...


  • Panamá, Panamá, Panamá Organon A tiempo completo

    Job DescriptionDescription of The Position Responsible for all post-marketing surveillance and Regulatory Affairs submission requirements and post-marketing surveillance activities for their assigned product portfolio according to Organon policies and procedures in Central America and Caribbean countries, as applicable.Responsibilities The Specialist is the...


  • Panamá, Panamá UNICEF A tiempo completo

    **Job no**: 575627 **Contract type**: Fixed Term Appointment **Duty Station**: Panama City **Level**: P-3 **Location**: Panama **Categories**: Emergency UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence. At UNICEF, we are...

  • Emergency Officer

    hace 4 meses


    Panamá, Panamá UNICEF A tiempo completo

    **Job no**: 572500 **Contract type**: Fixed Term Appointment **Duty Station**: Panama City **Level**: P-2 **Location**: Panama **Categories**: Emergency UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence. At UNICEF, we are...

  • Emergency Officer

    hace 5 meses


    Panamá, Panamá UNICEF A tiempo completo

    **Job no**: 567044 **Contract type**: Fixed Term Appointment **Duty Station**: Panama City **Level**: P-2 **Location**: Panama **Categories**: Emergency UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. Across 190...

  • Emergency Specialist

    hace 5 meses


    Panamá, Panamá UNICEF A tiempo completo

    **Job no**: 572885 **Contract type**: Temporary Appointment **Duty Station**: Panama City **Level**: P-3 **Location**: Panama **Categories**: Emergency UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence. At UNICEF, we are...


  • Panamá, Panamá UNICEF A tiempo completo

    **Job no**: 564325 **Contract type**: Consultant **Duty Station**: Panama City **Level**: Consultancy **Location**: Panama **Categories**: WASH (Water, Sanitation and Hygiene), Emergency UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them...

  • Emergency Specialist

    hace 4 meses


    Panamá, Panamá UNICEF A tiempo completo

    **Job no**: 571710 **Contract type**: Temporary Appointment **Duty Station**: Panama City **Level**: P-3 **Location**: Panama **Categories**: Emergency UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence. At UNICEF, we are...

  • School Nurse

    hace 4 meses


    Panamá, Panamá Inspired Education Group A tiempo completo

    As a testament to Inspired's innovative approach, annual examination results exceed national and international averages despite many schools in the Group offering non-selective entry. Inspired's experts deliver best practice to ensure standards remain high across all schools. Hand-selected teachers help children develop a love of learning through robust...

  • Contracts Specialist

    hace 4 meses


    Panamá, Panamá UNICEF A tiempo completo

    **Job no**: 563467 **Contract type**: Fixed Term Appointment **Duty Station**: Panama City **Level**: P-3 **Location**: Panama **Categories**: Supply Management UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their...


  • Panamá, Provincia de Panamá, Panamá World Health Organization A tiempo completo

    **Grade**: G5 **Contractual Arrangement**: Temporary appointment under Staff Rule 420.4 **Job Posting**: Sep 16, 2024, 3:31:37 PM **Closing Date**: Sep 30, 2024, 4:59:00 PM **Primary Location**: Panama-Panama City **Organization**: Health Emergencies **Schedule**: Full-time **OBJECTIVE OF THE OFFICE/DEPARTMENT** **This requisition is for employment...


  • Panamá, Panamá UNICEF A tiempo completo

    **Job no**: 576499 **Contract type**: Consultant **Duty Station**: Panama City **Level**: Consultancy **Location**: Panama **Categories**: Emergency UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. Across 190...


  • Panamá, Panamá UNICEF A tiempo completo

    **Job no**: 576085 **Contract type**: Consultant **Duty Station**: Panama City **Level**: Consultancy **Location**: Panama **Categories**: Education UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. Across 190...

  • Ecommerce Manager

    hace 1 mes


    Panamá, Panamá 1840 & Company A tiempo completo

    We are currently seeking remote Ecommerce Manager to join our team in Panama. **Rate in USD**: $10.00-$12.00 Work Schedule: Monday to Friday 8am - 4:30pm PST Responsibilities Strong knowledge of online marketplaces such as Amazon ,eBay, Shopify and other ecommerce platforms. Conducting market research to identify new trends in the industry or among...

  • Sales Manager

    hace 5 meses


    Panamá, Panamá MAN Energy Solutions A tiempo completo

    Sales Manager Location: Panama City, Panama What you should know about us MAN Energy Solutions enables it customers to achieve sustainable value creation in the transition towards a carbon neutral future. Addressing tomorrow's challenges within the marine, energy and industrial sectors, we improve efficiency and performance at a systematic level. Leading...


  • Panamá, Panamá UNICEF A tiempo completo

    **Job no**: 575452 **Contract type**: Consultant **Duty Station**: Panama City **Level**: Consultancy **Location**: Panama **Categories**: Fund Raising UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. Across 190...

  • Ocean Import Agent

    hace 6 meses


    Panamá, Panamá Expeditors A tiempo completo

    Job Description Scope of Position Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Operations department including Ocean and Air. Major Duties and Responsibilities Operations/Industry Knowledge Customer Service Vendor Relations Procedure and Productivity Standards Adherence Accounting...


  • Panamá, Provincia de Panamá, Panamá United Nations A tiempo completo

    Org. Setting and Reporting - This position is in the Information and Advocacy Division (OAD), Office for the Coordination of Humanitarian Affairs (OCHA). OCHA is the part of the United Nations Secretariat responsible for bringing together humanitarian actors to ensure a coherent response to emergencies. OCHA also ensures there is a framework within which...


  • Panamá, Panamá UNICEF A tiempo completo

    **Job no**: 569146 **Contract type**: Temporary Appointment **Duty Station**: Panama City **Level**: P-4 **Location**: Panama **Categories**: Information Communication Technology UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill...


  • Panamá, Panamá Save the Children A tiempo completo

    **The Opportunity** This is a remote position that may be based in: Panama, Guatemala, El Salvador, Colombia or Perú. **Regional Cash and Voucher Assistance (CVA) and Food Security Adviser** **ROLE PURPOSE** An experienced Cash and Voucher Assistance (CVA) and Food Security Advisor to support design and implementation of CVA programmes so they are...


  • Panamá, Provincia de Panamá, Panamá United Nations A tiempo completo

    Org. Setting and Reporting - The position is located in the Operations and Advocacy Division (OAD), Office for the Coordination of Humanitarian Affairs (OCHA) in Panama City, Panama. OCHA is the part of the United Nations Secretariat responsible for bringing together humanitarian actors to ensure a coherent response to emergencies. OCHA also ensures there is...


  • Panamá, Provincia de Panamá, Panamá Foundation for the Global Compact A tiempo completo

    **POSTING TITLE**:Manager, Expansion and Operations - Latin America and the Caribbean **LOCATION**:Panama City (Regional Hub) *** The UN Global Compact is the world’s largest corporate sustainability initiative and a global movement of more than 18,000 businesses across 160 countries. We work to encourage and enable companies to adopt responsible...