Senior Technical Service Engineer

hace 3 días


Panamá, Panamá, Panamá Pa11 Alcon Centroamerica, S.A. Company A tiempo completo

At Pa11 Alcon Centroamerica, S.A. Company, we are committed to delivering innovative products and solutions that improve sight and grow careers.
We foster a culture of excellence and innovation as the global leader in eye care.
A career with us means being recognized for your commitment and contributions and seeing your growth like never before.
We go above and beyond to make an impact in the lives of our patients and customers.We believe in fostering an inclusive culture and are looking for diverse, talented individuals to join our team as Sr.Technical Service Engineer - GEM Latin America supporting the Technical Services- Surgical Franchise, a typical day will include:

Key Responsibilities
  • Providing technical expertise to customers including product/equipment commissioning, installation, and testing.Identifying and resolving complex problems associated with start-up.
  • Researching, evaluating, and recommending new products or equipment upgrades that meet customer needs.
  • Developing on-going relationships with customers to secure future business.
  • Resolving implementation problems and/or training customers on product features.
  • Responsibility for installing, maintaining, and upgrading Alcon surgical equipment.
  • Providing technical support to the Marketing and Sales teams, ensuring effective product usage.

Negotiating and closing service contracts, exceeding sales targets.

About You
  • As Market Champion: Listening to distributor and market voice regarding initiatives, opportunities, and specific needs, among others.
  • Serving as the point of contact for the distributor's Field Service Engineers (FSEs) for technical escalation.
  • Maintaining the installed base in conjunction with the distributor and FSOS (Data Integrity).
  • FOLLOWING UP ON RENEWALS AND SEEKING NEW SERVICE CONTRACT OPPORTUNITIES TOGETHER WITH THE DISTRIBUTOR.
  • Tracking and documenting Work Orders for installations, warranties, retrofits, preventive and corrective maintenance by Alcon or Distributor FSEs (ServiceMax).
  • Planning with parts and resources for correct execution of installations, retrofits, preventive and corrective services (in and out of warranty).Tool control together with the FSOS for countries with Distributor Service Providers.
  • 100% compliance in the execution of retrofits within the territory.Tracking shipment and return of parts.Compliance with SOPs.Preparation of quotations requested by distributors.
Requirements
  • $75,000 - $90,000 per year
  • 80% travel
  • Yes relocation
  • Yes Sponsorship Assistance
  • Yes Company Vehicle
  • Must be Bilingual English and Spanish


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