Payment Protection and Revenue Growth Specialist
hace 4 semanas
At Pandora, we're seeking a Payment Protection and Revenue Growth Specialist to join our Latin America & Asia Pacific Team. As a member of an international organization of passionate, performance-driven people, you'll play a crucial role in protecting and maximizing e-commerce revenues through high-quality risk identification and mitigation, as well as managing chargebacks.
The ideal candidate will have +3 years of experience in managing international payments, fraud, and chargebacks for a global retail organization, with experience working with Mexico or Brazil markets. They'll be responsible for benchmarking, assessing, and implementing new payment methods to ensure preferred payment methods continually evolve to balance customer needs and expectations versus costs for Pandora.
As a subject matter expert for Pandora payment systems and providers in eCom, you'll provide analysis and reporting of insights into payment usage and fraud patterns. You'll work closely with the customer contact centre and customer relations teams, providing support as needed, and help maintain the global fraud strategy and rules for each payment type, region, market, and customer segment.
You'll also define and monitor key metrics, understanding the root causes of fraud, payment failures, and adhering to GDPR/PCI regulations. Additionally, you'll manage the end-to-end Chargeback process, working with acquiring partners to defend chargeback claims, provide evidence, blacklist customers as required, and work closely with finance teams to ensure chargebacks are recorded appropriately and monitored and reported on weekly/monthly/quarterly.
With excellent communication skills in Spanish and English, Portuguese is a plus, and proficiency with Microsoft Office, you'll collaborate cross-functionally with key internal stakeholders. The salary for this role is estimated to be around $65,000 - $80,000 per year, depending on location and experience.
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