Lead Salesforce Platform Specialist

hace 6 días


Panamá, Panamá, Panamá EF Education First A tiempo completo

EF Education First is dedicated to enriching students' lives through transformative learning experiences. As a globally recognized educational institution, we collaborate with educators worldwide to design innovative programs that integrate classroom instruction, digital resources, and hands-on learning opportunities.

The Lead Salesforce Platform Specialist will play a crucial role in the comprehensive management, configuration, and upkeep of our Salesforce ecosystem. This position entails overseeing user access, permissions, and ensuring the platform's optimal performance to align with organizational objectives.

Key Responsibilities:

  • Administer user access, ensuring proper security measures and access levels are in place.
  • Develop and sustain user profiles, roles, and permission sets to uphold data integrity and compliance.
  • Customize and configure Salesforce objects, fields, page layouts, and record types to facilitate business operations.
  • Conduct data imports, exports, and updates utilizing tools such as Data Loader, ensuring data accuracy and cleanliness.
  • Manage and configure Salesforce settings, including workflows, process builders, validation rules, and custom objects.
  • Provide comprehensive end-user support and training to maximize the effective use of the Salesforce platform, addressing and resolving issues as they arise.
  • Create and maintain insightful reports and dashboards to aid in decision-making processes.
  • Oversee integrations with external systems and third-party applications.
  • Maintain thorough documentation of system configurations, processes, and procedures.
  • Stay informed about Salesforce updates and best practices, proposing and implementing enhancements to optimize the platform.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related discipline.
  • A minimum of 5 years of experience in Salesforce administration.
  • Salesforce Administrator Certification (ADM 201) is mandatory; advanced certifications (e.g., Advanced Administrator, Platform App Builder) are advantageous.
  • In-depth knowledge of the Salesforce platform, including Sales Cloud, Service Cloud, and Lightning Experience.
  • Expertise in user management, security settings, and data governance.
  • Experience with Salesforce configuration tools (e.g., Flow, Data Loader).
  • Exceptional problem-solving abilities and meticulous attention to detail.
  • Capability to work autonomously as well as collaboratively within a team.
  • Strong communication skills with the ability to effectively engage with cross-functional teams and stakeholders.
  • Fluency in English is required.

Why Join Us:

At EF, we empower our team members to take full ownership of their roles, fostering an entrepreneurial spirit that is integral to our organization. We offer:

  • A flexible hybrid work model.
  • Generous time off, including 22 annual leave days and 13 public holidays.
  • Private health insurance available after three months of employment.
  • Opportunities for experiential travel as part of our Staff Travel Experience Program (STEP) after one year of service.


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