Senior Accounts Recovery Specialist
hace 3 días
Grainger Businesses is a leading industrial distributor serving over 4.5 million customers worldwide with innovative technology and deep customer relationships.
Estimated Salary: $65,000 - $90,000 per yearThis role is based in the United States, with a hybrid work arrangement that includes both office and remote work.
Job DescriptionThe Senior Accounts Recovery Specialist provides high-level service to customers to effectively manage Grainger's receivables. This involves analyzing delinquent account balances, monitoring overdue accounts, and working with multiple departments to resolve collections issues.
- Demonstrate problem-solving skills when dealing with customers and colleagues.
- Analyze and monitor delinquent account balances, including effective overdue control and follow-up programs.
- Work with Credit, Sales, and Branch partners to resolve collections issues that require special attention.
- Maintain accurate and detailed customer contact notes following established standard repeatable processes.
- Recommend accounts for compromise settlements, partial payments, time extensions, and fraud detection.
To be successful in this role, you will need:
- Bachelor's Degree in Accounting, Finance, Business, or a related quantitative discipline.
- A minimum of 1 year of experience working in collections.
- Excellent negotiation and decision-making skills.
- The ability to identify and solve problems, understand priorities, and focus on activities that drive results.
- Proficiency in MS Outlook, MS Word, MS Teams, and MS Excel.
Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
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