Collection Specialist
hace 4 días
Work Location Type: Hybrid
Grainger Businesses serves over 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With a strong focus on customer satisfaction, we're dedicated to providing value for customers and fostering an engaging culture for team members.
Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. We're looking for passionate professionals to join our team as we continue leading the industry.
Primary FunctionThe Collection Representative provides a high level of service to our customers to effectively manage the company's receivables.
Main Duties and Responsibilities- Demonstrate problem-solving and curiosity dealing with our customers and colleagues.
- Use professional collection skills and techniques to identify customer reasons for delinquent account status.
- Analyze and monitor delinquent account balances, including effective overdue control and follow-up program for all customer accounts that are late, overdue, potentially overdue, or potential written-off.
- Work with multiple departments such as Credit, Sales and Branch partners to resolve collections issues that may require special attention and resolve payment barriers.
- Provide customers with documentation on disputed accounts.
- Maintain accurate and detailed customer contact notes following established standard repeatable processes.
- Work with the A/R specialists and customers to resolve situations which cause un-reconciled checks.
- Recommends accounts for approval on compromise settlements, partial payments, time extensions and fraud detection.
- Recommends accounts for 3rd party collection through outside agencies or legal placement.
- Partner with Sales personnel on payment barrier removal.
- Provide Credit Managers with customer information to help evaluate customer payment terms or DSO.
- Perform other tasks as assigned.
- Bachelor's Degree in Accounting, Finance, Business, or related quantitative discipline preferred.
- Minimum of 1 year of experience working in Collections is required.
- Minimum of 3-5 years of experience in finance, collections, accounting, or process resolution preferred.
- Excellent negotiation and decision-making skills.
- Must have the ability to identify and solve problems, understanding priorities and focus on activities that drive results while meeting assigned deadlines.
- Computer proficiency in programs such as MS Outlook, MS Word and MS Teams, and MS Excel (can maintain spreadsheets).
Grainger Businesses is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
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