Client Success Specialist

hace 6 días

Panamá, Panamá PX Inc. A tiempo completo

Do you consider yourself someone who focuses on getting the details right, ensuring accuracy in your work? Do you consider yourself someone who spots small errors or opportunities for improvement that others might miss? Do you consider yourself someone who can consistently deliver accurate work quickly? If the answer is yes, the this is the role for you

As a Client Success Specialist, you will play a pivotal role in supporting the Client Success team and ensuring the seamless operation of PX's Platform. Reporting to the Senior Director of Client Success, you will be responsible for various administrative and organizational tasks, as well as facilitating communication between internal teams and clients. This entry-level position requires a blend of technology proficiency, organizational skills, and a customer-centric mindset.

**Key Responsibilities**:

- Assist Client Success Managers with preparation of quarterly business reviews, pitch decks and other client facing material
- Manage internal technology administration and organizational tasks for the Client Success team.
- Utilize APIs and platform knowledge to identify and address gaps in processes.
- Coordinate internal project execution and communication, ensuring deadlines and deliverables are met.
- Build relationships with the Client Success team and other departments to understand the organization's workflow and potential issues.
- Assist in the coordination of new product launches and ensure alignment with the Supply side team.
- Handle campaign-related requests and facilitate communication between clients and the Client Success team.
- Take on special projects as needed to support Client Success initiatives.

**Qualifications**:
**Requirements**:

- Bachelor’s degree.
- 1-2 years of relevant experience, preferably in a digital, online, or MarTech environment.
- Excellent PowerPoint and design skills
- Excellent communication and interpersonal skills.
- Strong problem-solving ability.
- Superior organization skills and attention to detail.
- Ability to prioritize and manage multiple projects concurrently.
- Comfortable working in a fast-paced, high-performance team environment.

**Desired**:

- Familiarity with APIs and CRM tools.
- Experience with platforms like Zoho CRM, Zendesk, Gainsight, Trello (preferred but not required).

**Who You Are**:

- Self-motivated with a strong work ethic.
- Proactive in communication and solution oriented.
- Detail-oriented and highly organized.
- Collaborative and enjoys working across teams.
- Adaptable to change in a startup-like environment.
- Able to work independently while being open to guidance and direction.

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