Customer Success Manager
hace 5 días
**Job Title**: Customer Success Manager Location: Remote (EST Time zone) Salary Range: up to 3000 USD Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM (EST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent.
Discover a world of career possibilities with Sagan.
**About the Company**: Sagan represents a company that leverages AI-driven dynamic pricing software to revolutionize e-commerce.
The company is backed by successful entrepreneurs with several exits, focused on using data and technology to help brands optimize their pricing strategies.
**Position Overview**: As a Customer Success Manager, you will be responsible for successfully launching services with customers and continually driving business value.
**Key Responsibilities**: Account Health Management: Proactively assess and manage the health of client accounts, addressing potential issues swiftly and strategically.
**Client Relationship Building**: Establish and nurture positive relationships with clients, ensuring they feel valued and supported throughout their journey with our services.
**Performance Reporting**: Present performance results to clients, highlighting achievements and areas for improvement.
**Churn Mitigation**: Identify and address churn concerns while strategically proposing and pushing for long-term solutions.
**Renewal Management**: Collaborate with clients to secure contract renewals while strategically positioning our services for their long-term success.
**Timely Concern Addressing**: Ensure that any concerns from clients, whether technical or operational, are timely addressed, strengthening customer relationships.
**Data-Driven Strategies**: Collaborate with the Data Science team to identify and propose data-driven business strategies to clients, aiming for enhanced profitability.
**Data Communication**: Translate complex mathematical data into simpler terms for clients, aiding in informed decision-making and performance improvement discussions.
**Product Feedback**: Act as the voice of the client, gathering feedback and proactively driving internal process improvements based on client insights.
**Amazon and AI Understanding**: Leverage your understanding of Amazon services and AI technologies to address client concerns and drive strategic improvements.
**Process Improvement**: Identify areas for internal process enhancements, to create and to build playbooks, and to drive innovation within the startup environment.
**Qualifications**: Fluent in English.
Strong understanding of data, with the ability to present data-driven results to customers and engage in conversations with company executives.
Relevant work experience in a customer-facing, customer success, or consulting role.
Degree in Economics, Statistics, Applied Science, Business Administration, or a related field.
Proficiency in data analysis.
Strong experience with Excel and PowerPoint.
Ability to collaborate with Data Science, Technology, Sales, and Support teams to ensure client success.
**Nice-to-Haves**: Understanding of P&L statements and Accounting.
Experience with eCommerce and/or SaaS.
Experience with HubSpot.
Experience with programming.
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