Pay Services, Representative
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Pay Services, Representative Grow your career with The Estée Lauder Companies The Estée Lauder Companies Inc. is one of the world's leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products. As the global leader in prestige beauty, we touch over half a billion consumers a year.
Inputs data with speed and accuracy, whilst ensuring data integrity Responsible for maintenance of accurate and updated employee files Helps customers navigate through Tier 0 (self -service) materials and functionality. Seeks rapid and efficient resolution of 'How To' questions using scripts, FAQ's, and desk top procedures without deviation, promptly resolving upon first call/contact. Responsible for maintenance of accurate and updated employee files Understands scope of services and escalates items to others as defined. Investigates requests, which cannot be resolved by analyzing the nature of the request and routing to appropriate internal or external group for support.
Qualifications Qualifications Advanced command of English and at least one written and verbal local language Excellent customer service focus and manner Data entry skills including excellent data quality, demonstrating accuracy and attention to detail in work Excellent verbal and written communication skills Ability to work well in a team environment, seeking the ideas of others and valuing differing perspectives Ability to solve problems in a timely manner and take initiative to make processes and programs better Ability to learn new systems Previous data entry or customer service experience preferred Experience in Excel and Word and strong working knowledge of Oracle HRIS system preferred. Excellent organizational skills Ability to handle multiple requests in a timely manner General analytical and problem solving skills Strong interpersonal and listening skills Ability to deal with ambiguity Ability to handle confidential information Ability to identify when data-related issues need to be escalated Ability to work with diverse people Ability to maintain objectivity under pressure Language skills preferred (e.g. English, Spanish, Portuguese, French) Additional Details Work shift Monday to Friday Contract-Type Full-Time Permanent Location Costa del Este, Panamá Job: Human Resources Primary Location: Latin America-PA-8-Panamá Job Type: Standard Schedule: Full-time Shift: 1st (Day) Shift Job Number: 2317453
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