Marine- Aftermarket Services Territory Representative

**Career Area**:
Sales

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Important**:
**-Don’t forget to include a resumé in English in your profile in Workday**

**WE BUILD WHAT MATTERS**

Caterpillar’s Oil and Gas division, provides superior products and service solutions to make our customers more efficient and lower total cost of ownership. Globally, we deliver engineered oilfield and drilling equipment repair and certification, mechanical and rotating equipment repairs and upgrades, rapid prototyping of spare parts, robust asset management, operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide. Join our team and help build engineering solutions that change the industry.

The Cat Marine team has an exciting opportunity for a Marine Aftermarket Services Territory Representative covering South America dealers. In this role, through the deployment methodology, you will work closely with our internal stakeholders and dealer network to deliver and execute the annual business plan. Your core tasks will be focused on engaging Caterpillar dealers, develop and implement aftermarket services growth plans, including the enhancement of integrated customer offerings such as Cat Inspect or CVA for the marine customer base. Your communication skills will be critical to your success in this role as you support dealers/internal partners on planning, development and execution.

**What you will do**:

- Understanding of business model and acting within the business process guidance on review and approval for variance programs and commercial actions.
- Designing and assisting dealers on the forecast, sales/rental/used strategy planning, and sales techniques; supporting the rollout of new products.
- Performing regular sales performance reviews with dealers and ensuring implementation of corrective actions where needed.
- Leading the selling opportunities identification, customer satisfaction improvement and business relationship enhancement.
- Through the deployment methodology, collaborate with dealers to identify enhancements to integrated customer offerings to grow STU, CVA $ and related growth metrics. These would include but are not limited to connectivity, Cat Inspect, eCommerce, Cat Fi, Repair Options, and ESC. In addition, evolve current dealer service solution frameworks (CVA) to enable services growth.
- Champion key services metric/KPI growth plans with dealers. In addition, timelines and expectations on executing with target accounts. Support dealers with customer opportunities and provide feedback to internal teams through the marine sales funnel.
- As a Marine Aftermarket Services Territory Representative you will mentor other team members, take on additional dealer coverage and lead projects from time to time. You will have proven in previous roles the ability to lead growth with dealers with limited oversight from your supervisor.

**What You Have**:
**Customer Focus**:Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

**Negotiating**:Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

**Relationship Management**:Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. **Professional with stand-out interpersonal skills and clear decision-making and creative problem-solving qualities.**

**Value Selling**:Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs. Experience in demonstrating the value of service solutions and an appetite for growth.

**Basic Requirements**:
**Education and Experience**:Bachelor's degree; experience in the industry.

**Language**:Pre-advanced English
- Knowledgeable about the Cat Marine business.
- Caterpillar Dealers Experience in LATAM
- Basic Portuguese

**Additional Information**

Up to 25-50% travel

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Caterpillar100

**Posting Dates**:
enero 22, 2025 - enero 31, 2025
Caterpillar is an Equal Opportunity Employer (EEO).

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