Production Manager

hace 3 meses


Panama City EF Education First A tiempo completo
Production Manager The Role  EF Education First, the World Leader in International Education, is looking for an accomplished professional as Production Manager - LATAM. As the Production Manager you will be responsible for leading ateam that plans and manages tour logistics and supports the on-tour customer experience for group tours in Latin America. The Production Manager will work with their team to establish production goals and allocation strategies that align with strategic business objectives around cost and quality management, itinerary optimization, and tour personalization. In addition to managing a team, they will collaborate closely with colleagues across Product, Operations, and Sales to improve organizational processes, productivity, efficiency, and customer satisfaction. Responsibilities:  Leadership & Development Manage the day-to day-activities and performance of a small team of Production Specialists Set team goals that align with strategic business objectives around cost and quality management, itinerary optimization, and tour personalization Develop and monitorthe team’s KPIs and assist in creating improvements Establish individualized development plans with staff in accordance to their skills, attributes, and goals Facilitate ongoing training, professional development, and career growth for staff Support the team to effectively collaborate with colleagues, suppliers, and Tour Directors to ensure for a successful tour experience Quality Assurance & Strategic Alignment Identify tour production constraints and proactively implement solutions Monitor on-tour customer feedback and ensure your team is equipped to actively support groups on the road Manage major incidents on-tour and assist team members with smaller emergencies, empowering them to act according to customer experience and cost constraints Refine existing production processes and procedures to maximize efficiency, scale, and improve customer experience Partner with cross-functional teams to implement changes and improvements to the tour production cycle Requirements:  5+ years’ experience, Tourism/Travel or Operations is preferred Excellent people and stakeholder management skills, with experience leading a team and/or coaching other professionals being preferred Proven track record of providing excellent customer experiences Ability to work in high pressure environment and meet deadlines Attention to detail and ability to work in a diligent and organized fashion Strategic and analytical mindsets whilst actively engaged to run day-to-day priorities Exceptional problem-solving skills and comfortable in a fast-paced, dynamic environment Passion for international travel and education with global cultural experience Fluent in English & Spanish, written and spoken Proficient with Microsoft Suite (Outlook, Excel, PowerPoint, etc.) Interest in technology, database management, and Lean Methodologies are not required but are a plus To be considered for this role, applicants must either be Panamanian or hold a work permit to work in this country.EF ToursEF Educational Tours allows educators in North America to incorporate international travel into their lesson plans. Our escorted tours, known as the Global Classroom, bring student groups to experience first-hand the very best historic, cultural, and natural sites in the world. For more detailed information, please visit us on .

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