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Tech Support Representative
hace 2 semanas
Job Summary
Role Purpose
• Answer incoming calls to answer inquiries, handle complaints, troubleshoot problems, provide information or assistance to customers, offer basic tech support and provide a customer service experience that promotes client loyalty.
Primary Responsibilities
• Research information using available resources and tools to respond to customer inquiries and/or requests.
• Manage and resolve customer complaints.
• Provide customers with product and service information. Disclosure of terms of agreement for said products or services.
• Enter new customer information into the system.
• Update existing customer information.
• Process orders, and service renewal requests.
• Promote customer loyalty and retain clients.
• Identify and escalate priority issues.
• Route calls to appropriate resources.
• Document call information according to standard operating procedures.
Skills Requirements
• Verbal and written communication skills
• Process adherence
• Listening skills
• Customer service oriented
• Objective Judgment
• Adaptability
• Team work
• Stress tolerance
• Good data entry and typing skills.
• English Level B2 or upper.
About Us
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