International Lead Agents

hace 2 semanas


Panamá, Panamá, Panamá United Airlines A tiempo completo
Description

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in aviation history. Our shared purpose – Connecting People, Uniting the World – goes beyond mere transportation. It entails a global responsibility to uplift communities where we operate and ensure diversity and inclusion in our workforce. United offers competitive benefits aimed at keeping employees happy, healthy, and well-traveled. Are you ready to explore the world?

At United, we operate in airports worldwide. Our Airport Operations team ensures smooth operations from check-in to departure, providing exceptional service every day.

As the face of our customers, here's what you'll do:

Whether for business or pleasure, you'll build important connections, create welcoming environments, and assist international customers with travel needs.

What are your responsibilities:

As the Lead Agent Customer Service, you'll lead by achieving service standards, supporting the team, and ensuring operational efficiency.

Duties include, but not limited to:

  • Upholding safety standards and conducting inspections
  • Overseeing various airport departments
  • Supporting daily preparatory work and staff deployment
  • Engaging with club vendors and premium services
  • Conducting team briefings and performance management
  • Organizing safety meetings and assisting with investigations

This position follows local terms and conditions. Expatriate assignments and visa sponsorships will not be provided.

Qualifications

What's needed to succeed (minimum requirements)

  • High school graduate or equivalent
  • Minimum age of 18
  • Excellent interpersonal skills
  • Ability to work under pressure
  • Customer Service/Operational Experience
  • Previous supervisory experience
  • Knowledge of airport operations
  • Comfortable with technology
  • Physical ability to handle baggage and stand for extended periods
  • Willingness to travel and work varied shifts
  • Authorized to work in the country without sponsorship
  • Meet attendance and appearance standards
  • Hold a valid passport and visa

What will set you apart (Preferred Qualifications):

  • Previous experience in airlines, travel, or hospitality
  • Bachelor's degree

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