Install Base Administrator

Job Title:
Install Base Administrator

• Job Posting Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation.

Driven by the vision of a better tomorrow.

But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers' needs.

It's what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more.

That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to

Provide operational support covering the Installed Base, Field Change Order and Contract Management function with requests on a day to day basis.

You are responsible for

• Create and/or support the automated creation of Installed Base records in the Installed Base management system, based upon validated data from the BIUs or from other validated sources, this can include Multivendor, 3 rd Party Products & Nonmedical products.
• Monitor automated processes via exception reports to ensure timely and complete creation of Installed Base records.
• Maintain existing Installed Base records in accordance with validated change requests.
• Monitor the automated Installed Base maintenance processes via exception reports to ensure that changes have been executed completely and accurately.
• Carry out a regular analysis of data accuracy including providing data for field audits and absorbing the results of field audits back into the maintenance process.
• At all times, working within the requirements set out in the relevant work instructions, process guidelines and in accordance with Quality and Regulatory policies and procedures.
• Accept, Validate, and Action where approved Installed product Change requests.
• Management of published Units/Customer Affected Lists required for implementing Field Change Orders.
• When requested, supporting the Quality and Regulatory Manager with the administration of Field Safety Notices/Customer Information Letters, including Customer responses.
• Monitor implementation of Field Change Orders

You are a part of
A monitored automated processes via exception reports to ensure timely and complete creation of Installed Base records. Connecting with all of our Business Units and providing a unique customer service.

To succeed in this role, you should have the following skills and experience

• Bachelor's degree in related fields with Supply Chain or Business Administration preferable.
• Proficient level of English, written and oral communication.

- +2 years of Order Management, Supply Chain or Customer Service equivalent experience.

• Experience with SAP or similar.
• Intermediate level of Microsoft Excel.
• Ability to work independently and optimally with crossfunctional and virtual teams.
• Ability to handle conflicting priorities, deal with pressure, and constant change.
• Detailed oriented and proactive.
• Ability to prioritize tasks to manage time effectively

In return, we offer you
The opportunity to explore your potential while joining a diverse global team.

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers.

We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

• We believe in the importance of impactful collaboration:_ There's a certain energy when everyone's in the same room that can heighten idea generation and creative friction needed for problem-solving.
• We embrace flexibility:_ Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn't office or online, it means choosing the space that works best for you, your teams and our customers on a casebycase basis.
• We want to be at our best:_ The way we work and our workspaces are designed to support our wellbeing, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?
Working at Philips is more than a job. It's a calling to create a healthier society through meaningful wo

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